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For Companies At a Glance
- Tasks: Respond to customer enquiries and process orders efficiently.
- Company: Join a respected medium-sized company in the industrial sector.
- Benefits: Enjoy competitive pay, immediate start, and weekly payments.
- Why this job: Gain valuable experience while delivering excellent customer support.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: On-site parking available; close to public transport links.
About Our Client
The employer operates within the not for profit sector and is recognised for its commitment to delivering outstanding services to it\’s customers.
Job Description
As a Temporary Customer Service Advisor (Days & Nights) you will:
The Successful Applicant
To be successful in this role:
A Full UK Driving License is essential for the role & successful DBS check. Fully flexible is required for this as it does include different shifts on a 16 week rota which include days (06:00 – 16:00pm), (14:00pm – 22:30pm) and (22:00pm – 06:00am).
What\’s on Offer
In return, our client can offer:
Please note we can only accept applications of candidates who do not need to serve notice.
Customer Service Advisor employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the industrial and manufacturing sector. Understanding the specific challenges and customer needs in this field will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM skills. Since proficiency in CRM systems is essential for this role, consider taking a quick online course or tutorial to refresh your knowledge and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle various customer enquiries or complaints, especially in a fast-paced environment. This will help you articulate your problem-solving skills effectively during the interview.
✨Tip Number 4
Network with current or former employees of the company. Reach out on platforms like LinkedIn to gain insights into the company culture and expectations, which can give you an edge in your application and interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in the industrial or manufacturing sector. Use specific examples to demonstrate your communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in customer service and how it aligns with the responsibilities of the Customer Service Advisor position.
Highlight Relevant Skills: In your application, emphasise your proficiency with CRM systems and your organisational skills. Provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Page Personnel
✨Know the Company
Before your interview, take some time to research the company. Understand their products, services, and what sets them apart in the industrial/manufacturing sector. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Be ready to discuss how you've handled difficult situations, resolved customer issues, and maintained a positive attitude. This will showcase your suitability for the Customer Service Advisor role.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is essential for this role, brush up on any relevant software you’ve used before. If you have experience with specific systems, be prepared to discuss how you utilised them to enhance customer interactions and streamline processes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, the challenges faced by the customer service department, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
