At a Glance
- Tasks: Assist clients with services, handle calls, and process orders in a busy environment.
- Company: Join a reputable and progressive business in Harrogate with a supportive team culture.
- Benefits: Enjoy a salary of £25,000+, excellent training, and regular socials.
- Other info: Immediate interview and start available; perfect for those passionate about customer experience.
- Why this job: Be part of a growing business with exciting career progression and a great team atmosphere.
- Qualifications: Previous customer service experience and excellent communication skills are desirable.
The predicted salary is between 25000 - 35000 € per year.
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- A new exciting Permanent Customer Service Advisor Position in Harrogate!
- To work for a reputable and progressive business!
About Our Client
Michael Page has partnered with a reputable and progressive business in Harrogate. The organisation is looking for a Customer Service Advisor to join their established team on a permanent basis, with an immediate start possible. This is an exceptional opportunity for someone experienced in customer services. The business is open to candidates from various sectors and provides excellent training and a structured career path for all employees. Please apply now!
Job Description
As a Customer Service Advisor, you will work as part of a supportive team to assist clients with their services. You will handle a high volume of calls in a busy environment, addressing general and technical support queries, and ensuring service level agreements are exceeded. The role involves taking orders, processing them into the system, working with engineers to schedule appointments, and organizing fault repairs.
The Successful Applicant
Previous customer service experience from any sector is desirable.
Excellent communication skills and a confident telephone manner.
Ability to work under pressure in a busy environment.
Keen eye for detail and good organizational skills.
Personable, with the ability to build excellent relationships.
Passionate about customer experience and delivering the best service.
Excellent team player.
What\'s on Offer
Salary of £25,000+.
Reputable business in Harrogate.
Excellent training and progression opportunities.
Central location.
Great team environment.
Regular socials and incentives.
Growing business, exciting time to join.
Excellent offices and facilities.
Immediate interview and start available.
Customer Service Advisor in Harrogate employer: Page Personnel
Join a reputable and progressive business in Harrogate as a Customer Service Advisor, where you'll benefit from excellent training and structured career progression in a supportive team environment. With a competitive salary of £25,000+, regular socials, and a focus on employee well-being, this is an exciting opportunity to grow within a thriving organisation that values customer experience and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Harrogate
✨Tip Number 1
Familiarise yourself with the company and its values. Research their customer service approach and any recent news or achievements. This will help you demonstrate your genuine interest during interviews.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or technical issues, as this will prepare you for potential questions in the interview.
✨Tip Number 3
Showcase your communication skills by engaging in conversations with friends or family about customer service experiences. This will help you articulate your thoughts clearly and confidently during the interview.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Advisor in Harrogate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service experience. Use specific examples that demonstrate your communication skills and ability to work under pressure, as these are key for the Customer Service Advisor role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention why you want to work for this particular company in Harrogate and how your skills align with their requirements.
Highlight Relevant Skills:In your application, emphasise your organisational skills and attention to detail. Provide examples of how you've successfully managed high volumes of calls or handled technical support queries in the past.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Page Personnel
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled challenging situations or exceeded customer expectations, as this will demonstrate your capability and passion for the role.
✨Demonstrate Excellent Communication Skills
Since the role requires a confident telephone manner, practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions and rehearse them to ensure you come across as personable and engaging.
✨Prepare for Technical Queries
Familiarise yourself with common technical issues related to the services offered by the company. Being able to discuss these confidently will show that you're proactive and ready to tackle the challenges of the role.
✨Emphasise Teamwork and Relationship Building
The job requires excellent teamwork and relationship-building skills. Be prepared to discuss how you've successfully collaborated with colleagues in the past and how you plan to contribute positively to the team environment at the company.
