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For Companies At a Glance
- Tasks: Support customers with queries and ensure high standards of service.
- Company: Reputable and progressive business in Hull with exciting growth plans.
- Benefits: Salary of £24,000+, monthly bonuses, hybrid working, and excellent training.
- Why this job: Join a dynamic team and make a real difference in customer experience.
- Qualifications: Customer service experience preferred, but transferable skills are welcome.
- Other info: Monday to Friday hours, no weekends, and exceptional career progression opportunities.
The predicted salary is between 24000 - 33600 £ per year.
A new exciting Permanent Customer Experience Position in Hull! To work for a reputable and progressive business!
About Our Client
Michael Page have partnered with a reputable business in Hull to recruit for multiple Customer Experience Advisors to start immediately. This would be an exceptional time to join the company as they have some exciting plans coming up and are going through quite a significant growth period! If you are looking to join a progressive company which will provide the best training and development, please apply now!
Job Description
As a Customer Experience Advisor, you will be supporting existing customers with a range of queries regarding their products and services. The role will be mainly telephone based and will be ensuring service level agreements are met and a high standard of customer care. You will be updating customers' details and data accordingly, chasing up required documentation, and handling any complex issues or complaints. If you are passionate about helping and supporting customers, please apply now!
The Successful Applicant
- Ideally some previous customer service experience; however, the business can be open and will consider transferable skills and candidates that have worked in retail or hospitality.
- A confident telephone manner and excellent communication skills.
- Strong customer service skills and passionate about delivering the best customer experience.
- Able to work under pressure in a fast-paced environment.
- An excellent team player.
What's on Offer
- Salary of £24000+ plus monthly bonuses.
- Reputable and progressive business in Hull.
- No experience required; full training provided.
- Exceptional progression and development opportunities.
- No shift patterns or weekends; Monday to Friday 9am-5.30pm.
- Excellent benefits; hybrid working.
- Superb offices and facilities.
- Great team and culture.
- Immediate start.
Customer Experience Advisor employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since the role is mainly telephone-based, make sure you’re comfortable speaking clearly and confidently. You could even do mock calls with friends to get the hang of it.
✨Tip Number 3
Show off your customer service passion! During interviews, share specific examples of how you've helped customers in the past. This will demonstrate your commitment to delivering an exceptional experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Experience Advisor role. Highlight any customer service experience or transferable skills from retail or hospitality that show you’re ready to help our customers.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about delivering excellent customer service. Share specific examples of how you've helped customers in the past, and let your personality shine through!
Show Off Your Communication Skills: Since this role is mainly telephone-based, it’s important to demonstrate your confident communication style. Use clear and concise language in your application to show us you can handle customer queries effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Page Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in being part of their exciting growth.
✨Practice Your Customer Service Scenarios
Since the role is all about customer experience, think of common customer service scenarios you might face. Prepare examples from your past experiences or even hypothetical situations. This will help you demonstrate your problem-solving skills and how you handle complex issues.
✨Show Off Your Communication Skills
As a Customer Experience Advisor, you'll need to communicate clearly and confidently over the phone. Practice speaking clearly and at a steady pace. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team culture, or future growth opportunities within the company. This shows that you're not just interested in the job, but also in how you can grow with them.
