- Competitive day rate - long term contract
- Have direct impact on user experience in a fast paced environment
About Our Client
The organisation operates in the Financial Services industry and is based in central London
Job Description
- Provide Level 1 and Level 2 desktop support via phone, email, and in person.
- Troubleshoot and resolve hardware, software, application, and mobile device issues.
- Install, configure, and upgrade desktops, laptops, peripherals, and software.
- Investigate incidents methodically and identify root causes to prevent recurring issues.
- Prioritise support requests based on business impact and urgency.
- Keep users informed with clear and timely communication throughout issue resolution.
- Collaborate with engineering and wider IT teams to resolve complex technical problems.
- Support enterprise desktop standards, system configurations, and automation initiatives.
- Create and maintain technical documentation, support procedures, and user guides.
- Assist with IT projects while maintaining high-quality day-to-day support services.
The Successful Applicant
A successful 'Desktop Support Engineer' should have:
- Minimum of 2 years' experience in a desktop support or IT support role.
- Strong knowledge of Windows 11 and Microsoft 365 technologies.
- Experience supporting Microsoft Intune-managed environments.
- Knowledge of Windows-based PCs, iOS devices, and remote user support.
- Practical troubleshooting skills across hardware, software, operating systems, event logs, and networking fundamentals.
- Ability to diagnose and resolve technical issues both remotely and face-to-face.
- Understanding of desktop management standards, automation, and best practices.
- Experience contributing to technology projects and delivering against deadlines.
- Excellent customer service, communication, and stakeholder management skills.
- Proactive, organised, and capable of managing multiple priorities in a busy environment.
What's on Offer
- Interim Desktop Support Engineer contract based in City of London
- Daily rate of £250 to £350, dependent on the level of experience.
Desktop Support Engineer, Financial Services - Trade Floor City of London, England
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Desktop Support Engineer, Financial Services - Trade Floor in City of London employer: Page Personnel
As a Tax Manager at our retail organisation, you will thrive in a dynamic work culture that values collaboration and innovation. We offer competitive daily rates, comprehensive benefits, and ample opportunities for professional growth, all within a vibrant location that fosters both personal and career development. Join us to make a meaningful impact while enjoying a supportive environment that prioritises your success.
