Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead transformative projects to enhance customer service operations and improve efficiency.
- Company: Innovative financial services firm focused on exceptional customer experiences.
- Benefits: Competitive salary, annual bonus, flexible hours, and generous holiday allowance.
- Why this job: Make a real impact in transforming customer service with cutting-edge technologies.
- Qualifications: Experience in service transformation and strong stakeholder engagement skills.
- Other info: Join a forward-thinking team in Bromley with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Immediate Start Available Exciting Hands On Transformation Role
About Our Client
My client are within the financial services sector, offering innovative solutions and a focus on improving customer experiences. They aim to deliver exceptional service through a commitment to operational excellence and transformative strategies.
Job Description
- Develop strategic and annual plans for service transformation with clear benefit cases and secure stakeholder sign-off.
- Define and report on KPIs to demonstrate business benefits achieved.
- Prepare progress reports and attend governance meetings in line with our Strategic Execution Delivery framework.
- Ensure adherence to agreed governance processes by liaising with stakeholders and project teams.
- Lead and execute the delivery of transformation initiatives, meeting timelines and milestones.
- Implement process, system, and technology changes effectively to improve operational efficiency and customer experience.
- Collaborate with stakeholders to shape initiatives and secure buy-in.
- Communicate progress, risks, and achievements clearly to senior leadership and project teams.
The Successful Applicant
A successful Customer Service Transformation Lead should have:
- Proven experience in shaping and delivering service transformation programmes within customer service environments.
- Familiarity with the latest technologies and best practices for service efficiency and customer experience.
- Strong understanding of implementing technological or systems changes (e.g., live chat, AI tools) and when to leverage them.
- Ability to influence and engage stakeholders at all levels to drive transformation.
- Skilled in creating business cases that balance cost and expected benefits.
- Excellent written and verbal communication skills.
- Experience producing status reports, presentations, and metrics.
- Highly self-motivated, organised, and able to manage multiple priorities.
- Strong analytical and critical thinking skills with a problem-solving mindset.
- Innovative, resilient, and open to challenges.
- Proficient in MS Office (Word, Excel, PowerPoint, Teams, Outlook).
- Solid experience in project management and delivery.
What’s on Offer
On offer for the successful Customer Service Transformation Lead:
- Competitive Salary
- Discretionary Annual Bonus
- Flexible Start Times
- 28 days annual holiday plus bank holidays, with the option to purchase additional days.
If you are ready to lead transformative projects and enhance customer service operations as their customer service transformation lead, apply now to join a forward-thinking team in Bromley.
Customer Service Transformation Lead in Bromley employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Transformation Lead in Bromley
✨Tip Number 1
Network like a pro! Reach out to connections in the financial services sector and let them know you're on the hunt for a Customer Service Transformation Lead role. A personal recommendation can make all the difference.
✨Tip Number 2
Prepare for interviews by researching the latest trends in customer service transformation. Be ready to discuss how you can implement innovative solutions and improve customer experiences using technology.
✨Tip Number 3
Showcase your project management skills! Bring examples of past transformation initiatives you've led, focusing on the KPIs you defined and the benefits achieved. This will demonstrate your ability to deliver results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Transformation Lead in Bromley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service transformation. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; focus on what you've achieved in previous roles. Quantify your successes with metrics where possible, as this will help us see the impact you've made.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out.
Apply Through Our Website: We encourage you to submit your application through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine!
How to prepare for a job interview at Page Personnel
✨Know Your Transformation Strategies
Make sure you’re well-versed in the latest trends and technologies in customer service transformation. Be ready to discuss specific examples of how you've successfully implemented changes in previous roles, especially those that improved customer experience.
✨Prepare Your KPIs
Since the role involves defining and reporting on KPIs, come prepared with examples of metrics you've used in the past. Think about how you can demonstrate the business benefits achieved through your initiatives, as this will show your analytical skills and understanding of operational excellence.
✨Engage Stakeholders Effectively
Showcase your ability to influence and engage stakeholders at all levels. Prepare anecdotes that illustrate how you’ve secured buy-in for transformation projects, as this is crucial for the role. Remember, communication is key!
✨Demonstrate Your Project Management Skills
Be ready to discuss your project management experience in detail. Highlight how you’ve managed timelines, milestones, and multiple priorities in past projects. This will reassure them of your organisational skills and ability to deliver results.
