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For Companies At a Glance
- Tasks: Respond to customer inquiries and resolve complaints with a focus on satisfaction.
- Company: A small, customer-focused organisation in the business services industry.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and remote work options.
- Why this job: Join a growing team and make a real difference in customer service.
- Qualifications: Strong communication skills and experience in customer service preferred.
- Other info: Great opportunity for career progression in a supportive environment.
The predicted salary is between 25200 - 30800 £ per year.
Permanent - Full Time Opportunity
Expanding Business with long term progression opportunities
About Our Client
This small sized organisation operates within the business services industry and is committed to providing outstanding service to its clients. They are known for their customer-focused approach and fostering an environment that prioritises excellence and efficiency.
Job Description
- Respond to customer inquiries promptly and professionally via phone, email, and other communication channels.
- Manage and resolve customer complaints efficiently, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and transactions in the system.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Provide regular updates to customers regarding their queries or concerns.
- Identify opportunities to improve customer service processes and recommend enhancements.
- Support the team by sharing knowledge and best practices to deliver exceptional service.
- Contribute to achieving team targets and overall business goals.
The Successful Applicant
A successful Customer Care Coordinator should have:
- Strong communication skills, both written and verbal.
- Proficiency in using customer relationship management (CRM) systems.
- Ability to multitask and prioritise effectively in a fast-paced environment.
- Attention to detail and a problem-solving mindset.
- Previous experience in a customer service role within the business services industry is advantageous.
- Team-oriented attitude with the ability to collaborate effectively.
What’s on Offer
- Competitive salary ranging from £25,200 to £30,800 per annum.
- 25 days of holiday leave.
- Pension match scheme.
- Opportunity to work one day from home each week.
- Performance-based bonus structure.
This is an excellent opportunity for a dedicated Customer Care Coordinator to join a reputable company in the business services industry. If you are ready to take the next step in your career, we encourage you to apply today!
Customer Care Coordinator in Bristol employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the business services industry and let them know you're on the hunt for a Customer Care Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and show potential employers that you're ready to tackle any challenge.
✨Tip Number 3
Show off your skills! If you've got experience with CRM systems, make sure to highlight that during interviews. Share specific examples of how you've used these tools to improve customer satisfaction or streamline processes.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Customer Care Coordinator in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your relevant experience in customer service and how it aligns with our commitment to outstanding service.
Show Off Your Communication Skills: Since strong communication is key for this position, use clear and concise language in your application. Don’t forget to showcase your written skills by keeping your cover letter engaging and professional.
Highlight Your Problem-Solving Abilities: We love a good problem-solver! Share examples of how you've effectively managed customer complaints or improved processes in previous roles. This will show us you’re ready to tackle challenges head-on.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at Page Personnel
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understanding their customer-focused approach will help you align your answers with what they prioritise, showing that you’re a great fit for their team.
✨Showcase Your Communication Skills
As a Customer Care Coordinator, strong communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved complaints. This will demonstrate your ability to communicate clearly and professionally.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems is important for this role, brush up on any relevant software you’ve used before. If you have experience with specific tools, be ready to discuss how you used them to enhance customer service.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult customer situations. Think of a few scenarios where you successfully resolved issues and be prepared to walk the interviewer through your thought process and actions taken.
