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For Companies At a Glance
- Tasks: Lead the creation of a new B2B customer operations function and enhance service efficiency.
- Company: Join a global corporate leader with a focus on innovation and excellence.
- Benefits: Competitive salary, bonus, generous holiday, pension scheme, and private medical insurance.
- Why this job: Make a real impact by improving customer journeys and driving operational excellence.
- Qualifications: Experience in B2B service management and client relationship skills.
- Other info: Enjoy hybrid working with great career development opportunities.
The predicted salary is between 55000 - 70000 £ per year.
About Our Client
Page Group are pleased to be working in partnership with an industry leading, global corporate organisation, on the appointment of a new Customer Operations Manager. The role will be responsible for the creation, design and build of a new B2B service function, including all process, procedures and framework.
Job Description
- Create and build a new B2B Customer Operation with multiple teams and business functions.
- Design and implement all customer operations focused process and procedures, with emphasis on excellent service and efficiency.
- Ensure regulatory requirements are achieved across the Customer Operation.
- Management of key customers and clients, ensuring contractual service levels are achieved.
- Implement and drive KPI & SLA performance across the department.
- Develop and deliver an escalations management process focused on delivering the right outcome for customers.
- Drive process and continuous improvement initiatives across the department, improving service levels, efficiency and timescales.
- End to end management of the overall customer journey across all touch-points.
- Develop reports and insight based on Service Levels and Customer Operations, driving meaningful recommendations and actions off the back of data.
The Successful Applicant
- Experience leading a B2B Service Management function.
- Client management / outsource knowledge (desirable).
- Exposure to shared service / contact centre or outsource operations.
- Commercially aware and focused.
- Management of the end to end customer journey.
What's on Offer
- £65,000 - £80,000 depending on experience, plus 15% Bonus.
- 25 days holiday plus statutory (ability to buy 5).
- Up to 10% matched pension.
- Life assurance & Private Medical Insurance.
- Hybrid working - 2 days based in Bradford.
Please note, the successful candidate will need to be based within a 60 minute commute of Bradford.
Customer Operations Manager - Bradford / Hybrid (2 days on-site) employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager - Bradford / Hybrid (2 days on-site)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company’s values and recent projects. This way, you can show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your experience and skills, the better you'll come across in the real deal.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Operations Manager - Bradford / Hybrid (2 days on-site)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Manager role. Highlight your experience in B2B service management and any relevant achievements that showcase your ability to drive efficiency and improve service levels.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've managed customer journeys or implemented successful processes in the past.
Showcase Your Data Skills: Since the role involves developing reports and insights, don’t forget to mention your experience with data analysis. Talk about how you've used data to drive recommendations and improve service levels in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Page Personnel
✨Know Your B2B Operations
Make sure you brush up on your knowledge of B2B service management. Understand the key processes and procedures that drive customer operations, as well as how to implement them effectively. This will show your potential employer that you're ready to hit the ground running.
✨Demonstrate Client Management Skills
Be prepared to discuss your experience with client management and outsourcing. Think of specific examples where you've successfully managed key customers or improved service levels. This will highlight your ability to maintain strong relationships and meet contractual service levels.
✨Showcase Your Data-Driven Mindset
Since the role involves developing reports and insights based on service levels, come equipped with examples of how you've used data to drive meaningful recommendations in previous roles. This will demonstrate your analytical skills and your focus on continuous improvement.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations related to customer operations. Think through scenarios involving escalations management or process improvements, and be ready to explain your thought process and the outcomes you achieved in similar situations.
