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For Companies At a Glance
- Tasks: Support residents and manage communications with maintenance teams.
- Company: Join a respected Not For Profit housing association making a community impact.
- Benefits: Enjoy a hybrid work model, generous leave, and a supportive culture.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing/property and strong customer service skills required.
- Other info: This is a 12-month fixed term contract with a competitive salary.
An Aftercare Officer is required to join a Not For Profit organisation in London, providing exceptional administrative and customer support in the Housing Management team.
Client Details
This is a respected large-scale Housing Association, with an emphasis on providing high-quality services and making a meaningful difference in the community. Based in London, they employ thousands of dedicated staff across various departments.
Description
Key responsibilities:
- Managing communications between residents and defects/maintenance teams
- Provide administrative support to the Secretarial & Business Support department
- Manage contractor and resident relationships and provide excellent customer service
- Experience of defects management
- Handle and resolve any aftercare issues promptly and professionally
- Maintain accurate and up-to-date records
- Coordinate with other departments
- Ensure compliance with all organisational policies and procedures
Profile
A successful Aftercare Officer should have:
- A backgroud in the Housing/Property sector in a similar role
- Experience in a client-facing customer-service position
- Excellent communication and interpersonal skills
- Strong organisational and administrative skills
- Proficiency in using office software
- A commitment to providing excellent customer service
Job Offer
What’s on offer:
- An attractive salary between 33,000 and 37,000 per annum
- 12 month fixed term contract
- A hybrid work model combining office and remote work
- Generous holiday leave in addition to public holidays
- An inclusive and supportive company culture committed to staff development
- The opportunity to make a real difference in the Not For Profit sector
We encourage all interested candidates, who believe they can meet these expectations, to apply for the Aftercare Officer position in London and join
Aftercare Officer employer: Page Personnel
Contact Detail:
Page Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Officer
✨Tip Number 1
Familiarize yourself with the specific challenges faced in the housing sector, especially around defects management. Understanding common issues and solutions will help you demonstrate your expertise during the interview.
✨Tip Number 2
Highlight any previous experience in customer service roles, particularly those that involved direct communication with clients. Be ready to share examples of how you resolved issues and maintained positive relationships.
✨Tip Number 3
Prepare to discuss your organizational skills and how you manage multiple tasks effectively. Think of specific instances where you successfully coordinated between different teams or departments.
✨Tip Number 4
Show your commitment to the Not For Profit sector by researching the organization’s mission and values. Be prepared to explain why you want to work in this field and how you can contribute to their goals.
We think you need these skills to ace Aftercare Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Aftercare Officer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your background in the Housing/Property sector and any experience in client-facing customer service roles. Use specific examples to demonstrate your skills in communication and problem-solving.
Showcase Your Skills: Make sure to highlight your organisational and administrative skills, as well as your proficiency in office software. Mention any relevant tools or systems you have used in previous roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for providing excellent customer service and your commitment to making a difference in the community. Address how your values align with those of the Not For Profit organisation.
How to prepare for a job interview at Page Personnel
✨Show Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples from your past experiences where you successfully managed client relationships or resolved issues. Highlight your ability to communicate effectively and maintain professionalism.
✨Demonstrate Your Knowledge of Housing Management
Familiarize yourself with the key aspects of housing management and defects management. Be ready to discuss any relevant experience you have in the housing/property sector, as this will show your understanding of the industry and its challenges.
✨Highlight Your Organizational Skills
The Aftercare Officer role requires strong organizational abilities. Prepare to discuss how you manage your time and prioritize tasks, especially when handling multiple communications between residents and maintenance teams.
✨Emphasize Team Collaboration
This position involves coordinating with various departments. Share examples of how you've successfully worked in a team environment, showcasing your interpersonal skills and your commitment to achieving common goals.
