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- Tasks: Handle customer calls and ensure top-notch service for all inquiries.
- Company: Join a mid-sized charity dedicated to exceptional customer care and employee growth.
- Benefits: Gain valuable experience in a supportive environment with a focus on community impact.
- Why this job: Make a difference while developing your skills in a meaningful, not-for-profit setting.
- Qualifications: Customer support experience and strong communication skills are essential.
- Other info: Work closely with emergency services and internal teams to provide vital assistance.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a Temporary Customer Call Handler who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client’s not-for-profit organisation’s customer service department. Client Details This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees. Description As a Temporary Customer Call Handler you will be: Manage incoming calls and customer service enquiries. Identify and assess customer’s needs to achieve satisfaction. Provide accurate information using the right methods/tools. Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up. Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues. Profile A successful Temporary Customer Call Handler should have: Proven customer support experience or experience as a client service representative. Strong phone handling skills and active listening abilities. Familiarity with CRM systems and practices. Excellent communication and presenta…
Temporary Customer Call Handler employer: Page Personnel Secretarial & Business Support
Contact Detail:
Page Personnel Secretarial & Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Call Handler
✨Tip Number 1
Familiarize yourself with the not-for-profit sector and the specific challenges it faces. Understanding the mission and values of the charity will help you connect better with their customer service approach.
✨Tip Number 2
Practice your phone handling skills by simulating customer calls with friends or family. Focus on active listening and responding to inquiries in a clear and concise manner, as this is crucial for the role.
✨Tip Number 3
Get comfortable with CRM systems by exploring free trials or tutorials online. Being familiar with these tools will give you an edge in managing customer interactions efficiently.
✨Tip Number 4
Highlight any experience you have working with vulnerable individuals or in emergency situations. This will demonstrate your ability to handle sensitive scenarios, which is essential for this role.
We think you need these skills to ace Temporary Customer Call Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Temporary Customer Call Handler position. Understand the key responsibilities and required skills, such as customer support experience and strong phone handling abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you managed calls or dealt with customer inquiries, showcasing your ability to provide high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the not-for-profit sector. Mention specific experiences that demonstrate your active listening skills and ability to assess customer needs.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application shows attention to detail.
How to prepare for a job interview at Page Personnel Secretarial & Business Support
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully handled customer inquiries or resolved issues, as this will demonstrate your capability to meet the needs of the role.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarizing what the interviewer says and asking clarifying questions. This shows that you value communication and are attentive to customer needs, which is crucial for a call handler.
✨Familiarize Yourself with CRM Systems
Since familiarity with CRM systems is important for this role, take some time to research common CRM tools used in customer service. Being able to discuss your experience or knowledge of these systems can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think through potential scenarios, such as dealing with an upset customer or managing multiple calls, and prepare your responses to showcase your problem-solving skills.
