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- Tasks: Be the go-to person for handling customer complaints and ensuring top-notch service.
- Company: Join a reputable legal business in Leeds that values progress and development.
- Benefits: Enjoy excellent growth opportunities and a supportive work environment.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Previous complaints handling experience is a plus, but passion for problem-solving is key.
- Other info: This is a permanent position with a focus on customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Page Personnel have just registered a new exciting Permanent Complaints Handler Position in Leeds to work for a reputable business within the Legal Sector! This would be an excellent opportunity for someone who is a good problem solver is passionate about helping and supporting customers and making a real difference. The role would be working for a progressive business which offer excellent development opportunities! Client Details Page Personnel have just registered a new exciting Permanent Complaints Handler Position in Leeds to work for a reputable business within the Legal Sector! This would be an excellent opportunity for someone who is a good problem solver is passionate about helping and supporting customers and making a real difference. The role would be working for a progressive business which offer excellent development opportunities! Description As a Complaints Handler you will be central point of contact for any complaints coming into the business and will be investigating these from start to finish ensuring service level agreements are exceeded. The complaints will be email and telephone based evaluating accordingly and making sure guidelines and processes are adhered too. The role will also be analysing data and reporting any trends to improve the customer experience. Profile Complaints experience desirable however the busine…
Complaints Handler employer: Page Personnel Secretarial & Business Support
Contact Detail:
Page Personnel Secretarial & Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarize yourself with common complaints handling techniques and best practices. This will not only help you in the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Research the legal sector and understand the specific challenges customers face. Being knowledgeable about the industry will show your commitment and passion for helping customers effectively.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved complaints or improved customer satisfaction. These stories will highlight your skills and make you stand out during the selection process.
✨Tip Number 4
Network with professionals in the legal sector or join relevant online forums. Engaging with others in the field can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Complaints Handler position. Understand the key responsibilities and required skills, such as problem-solving and customer support.
Tailor Your CV: Customize your CV to highlight relevant experience in handling complaints or customer service roles. Use specific examples that demonstrate your problem-solving abilities and passion for helping customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with the job requirements and express your desire to contribute to improving customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Page Personnel Secretarial & Business Support
✨Show Your Problem-Solving Skills
As a Complaints Handler, you'll need to demonstrate your ability to solve problems effectively. Prepare examples from your past experiences where you successfully resolved customer complaints or issues, highlighting your thought process and the positive outcomes.
✨Emphasize Your Passion for Customer Support
Make sure to convey your genuine passion for helping customers. Share stories that illustrate your commitment to providing excellent service and how you've made a difference in previous roles.
✨Familiarize Yourself with Legal Sector Practices
Since this role is within the legal sector, it’s beneficial to have a basic understanding of industry practices and regulations. Research common complaints in this field and be ready to discuss how you would handle them.
✨Prepare for Data Analysis Questions
The role involves analyzing data and reporting trends. Be prepared to discuss any experience you have with data analysis tools or methods, and think about how you can use data to improve customer experiences.
