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- Tasks: Handle inbound and outbound calls about insurance products and manage claims from start to finish.
- Company: Join a reputable business in the insurance sector experiencing significant growth.
- Benefits: Enjoy a dynamic work environment with exciting plans for the future.
- Why this job: Perfect for those passionate about customer service and thriving in a busy atmosphere.
- Qualifications: Previous customer service experience is preferred; enthusiasm is key!
- Other info: This is a permanent position with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
Page Personnel have just registered a new exciting Permanent Call Handler Opportunity in Morley to work for a reputable business within the insurance sector! This would be an excellent time to join the business they are going through a significant growth period and have lots of exciting plans for the rest of the year and 2025! If you are passionate about customer services and enjoy working in a busy environment please apply! Client Details Page Personnel have just registered a new exciting Permanent Call Handler Opportunity in Morley to work for a reputable business within the insurance sector! This would be an excellent time to join the business they are going through a significant growth period and have lots of exciting plans for the rest of the year and 2025! If you are passionate about customer services and enjoy working in a busy environment please apply! Description As a Call Handler you will be dealing with a high volume of inbound and outbound calls from existing customers in relation to their insurance products. You will be dealing with claims and processing from start to finish making sure service level agreements are exceeded. The role will be working closely with third parties to ensure a smooth process for customers and you will handle any administrative duties required for the department. Profile Previous customer service/cont…
Call Handler employer: Page Personnel Secretarial & Business Support
Contact Detail:
Page Personnel Secretarial & Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler
✨Tip Number 1
Familiarize yourself with the insurance sector and common customer service scenarios. This knowledge will help you stand out during the interview process, as you'll be able to demonstrate your understanding of the industry and its challenges.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Role-playing these scenarios with a friend can boost your confidence and prepare you for real-life situations you may encounter as a Call Handler.
✨Tip Number 3
Highlight any experience you have with high-volume call environments. If you've worked in similar roles before, be ready to share specific examples of how you managed stress and maintained excellent service levels.
✨Tip Number 4
Show your enthusiasm for the role and the company during your interactions. Research the business's growth plans and express how you can contribute to their success, making it clear that you're excited about the opportunity to join their team.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Call Handler position. Understand the key responsibilities, such as handling inbound and outbound calls, dealing with claims, and ensuring service level agreements are met.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have, especially in a busy environment. Mention specific examples where you successfully managed high call volumes or resolved customer issues.
Show Your Passion: Express your enthusiasm for customer service in your application. Use phrases that convey your passion for helping customers and your ability to thrive in a fast-paced setting.
Tailor Your Application: Customize your CV and cover letter to align with the values and goals of the company. Mention their growth period and how you can contribute to their exciting plans for the future.
How to prepare for a job interview at Page Personnel Secretarial & Business Support
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Prepare for Common Call Handling Scenarios
Anticipate questions related to handling difficult calls or managing high call volumes. Practice your responses to these scenarios, focusing on how you would remain calm and professional while resolving issues efficiently.
✨Highlight Your Organizational Skills
Since the role involves administrative duties, be ready to discuss your organizational skills. Provide examples of how you manage your time effectively and keep track of multiple tasks, especially in a busy environment.
✨Research the Company and Its Growth Plans
Take some time to learn about the company and its recent growth. Being knowledgeable about their plans for the future will show your genuine interest in the position and help you align your answers with their goals.
