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- Tasks: Be the go-to person for clients, handling queries via phone, email, or in person.
- Company: Join a leading company in Southampton, part of the NHS family, supporting healthcare finance and services.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping clients while developing your customer service skills.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This role is perfect for high school and college students looking for flexible work.
The predicted salary is between 28800 - 43200 £ per year.
To be the first point of contact for all clients and their employees, providing a service that assists with timely and accurate payments. This call centre and customer service type role is to carry out all tasks within SLA time scales, following procedures, ensuring audit trails are maintained and spot checked for compliance. Delivering excellent customer service and the required results to support KPI’s by maintaining the key responsibilities. Client Details Page Group are working with a well established company based in Southampton who are a proud members of the NHS family and market leaders in their field, they provide finance and accounting, digital, procurement, workforce, and bespoke support to more than half the NHS in England. Description The key responsibilities for the Customer Service Assistant roles are: Responsible for dealing effectively with queries from customers (both internal and external) by telephone, email or in person, at all times conveying a professional and efficient attitude following customer service standards. To resolve as many, if not all, queries as possible during the initial contact To be proactive to customer needs and actively participate in customer service improvement Achieving standards set within the SLA for KPI needs on behalf of all trusts To provide clear, concise and accurate information to clients, their employees and thi…
Customer Service Assistant employer: Page Personnel Finance
Contact Detail:
Page Personnel Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to customer service roles. Understanding these metrics will help you demonstrate your ability to meet and exceed expectations during the interview.
✨Tip Number 2
Practice active listening skills. In a customer service role, being able to listen and respond effectively to client queries is crucial. Consider role-playing scenarios with friends or family to enhance this skill.
✨Tip Number 3
Research the company’s values and mission, especially their commitment to the NHS. Being able to align your personal values with those of the company can make a strong impression during your interview.
✨Tip Number 4
Prepare examples of how you've handled difficult customer interactions in the past. Highlighting your problem-solving abilities and your commitment to excellent customer service will set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Assistant position. Understand the key responsibilities and the skills required, such as effective communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service roles. Emphasize any previous work where you dealt with queries, maintained compliance, or achieved KPIs, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to meet the needs of clients. Mention specific examples of how you've successfully resolved customer queries in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Ensure there are no spelling or grammatical errors, and that your contact information is correct. A polished application reflects professionalism.
How to prepare for a job interview at Page Personnel Finance
✨Understand the Role
Make sure you have a clear understanding of the Customer Service Assistant role. Familiarize yourself with the key responsibilities, such as handling queries and maintaining compliance with SLAs. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Communication Skills
Since this role involves dealing with clients via phone, email, and in person, it's crucial to showcase your communication skills during the interview. Practice articulating your thoughts clearly and concisely, and be prepared to provide examples of how you've effectively resolved customer queries in the past.
✨Demonstrate Proactivity
The job description emphasizes being proactive to customer needs. Prepare to discuss instances where you took initiative to improve customer service or resolve issues before they escalated. This will show that you align with the company's commitment to excellent customer service.
✨Familiarize Yourself with KPIs
Understanding Key Performance Indicators (KPIs) relevant to customer service roles is essential. Be ready to discuss how you have met or exceeded KPIs in previous positions, and express your willingness to maintain high standards in line with the company's expectations.
