At a Glance
- Tasks: Support applicants through the admissions process and handle customer enquiries.
- Company: Join Trafford and Stockport College Group, a diverse and inclusive workplace.
- Benefits: Enjoy 40 days annual leave, generous pension, and onsite perks like Costa Coffee.
- Other info: Flexible hours with opportunities for professional development and career growth.
- Why this job: Make a real difference in students' lives while developing your customer service skills.
- Qualifications: Experience in busy environments and a passion for helping others.
The predicted salary is between 20412 - 20924 £ per year.
We are looking for a friendly, organised and customer-focused assistant to support and enhance the application process at Trafford and Stockport College Group. You must have previous experience of working in a busy environment, dealing with a range of applications and queries. You will be responsible for handling enquiries, triaging applications against applicant grades, making offers, setting up interviews and liaising with curriculum teams across sites to ensure applicants progress smoothly through their journey. The post holder also provides support to the main reception desk and will be required to work evenings with notice to meet the business needs of current students and applicants.
If you are passionate about customer service, eager to share your knowledge, skills and experience, and enthusiastic about supporting applicants to achieve their goals, then now is the perfect time to join us.
Benefits:- 40 days annual leave plus bank holidays
- Generous company pension contribution 20.8%
- Onsite Costa Coffee & Subsidised staff canteen
- Employee Assistance Programme that extends the supports to your family members
- Tailored Professional Development plan
- Free onsite parking
Legal: TSCG is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job will be guaranteed an interview. The role requires an Enhanced DBS Check and, if in regulated activity, an additional barred list check. The Group will cover associated costs.
Customer Services and Admissions Assistant in Stockport employer: Page Not In Use - Trafford College
Trafford and Stockport College Group is an excellent employer, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With generous benefits such as 40 days of annual leave, a substantial pension contribution, and tailored development plans, employees are encouraged to thrive both personally and professionally. Located in Stockport, the college fosters a community-oriented culture, making it an ideal place for those passionate about customer service and education.
Contact Details:
Page Not In Use - Trafford College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services and Admissions Assistant in Stockport
✨Tip Number 1
Get to know the company! Research Trafford and Stockport College Group, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting applicants, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any open days or events. This can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about wanting to join our team.
We think you need these skills to ace Customer Services and Admissions Assistant in Stockport
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and supported customers in the past, so share specific examples that showcase your friendly and organised approach.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing applicants who take the extra step to connect their background with our needs.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Page Not In Use - Trafford College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Services & Admissions Assistant role. Familiarise yourself with the responsibilities mentioned in the job description, such as handling enquiries and triaging applications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences where you've excelled in this area. Think of situations where you dealt with challenging queries or provided exceptional support. This will highlight your ability to thrive in a busy environment and your passion for helping others.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the team, the application process, or the college's approach to student support. This not only shows your enthusiasm but also helps you gauge if the role and environment are the right fit for you.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess how you'd handle specific situations related to the role. Practice responses to common scenarios, like managing multiple applications or resolving conflicts. This will help you think on your feet and demonstrate your problem-solving skills during the interview.
