At a Glance
- Tasks: Support applicants through the admissions process and handle customer enquiries.
- Company: Join a diverse and inclusive college group in Stockport.
- Benefits: Enjoy 40 days annual leave, generous pension, and onsite perks.
- Other info: Flexible hours with opportunities for professional development.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 20412 - 20924 £ per year.
We are looking for a friendly, organised and customer-focused assistant to support and enhance the application process at Trafford and Stockport College Group. You must have previous experience of working in a busy environment, dealing with a range of applications and queries. You will be responsible for handling enquiries, triaging applications against applicant grades, making offers, setting up interviews and liaising with curriculum teams across sites to ensure applicants progress smoothly through their journey. The post holder also provides support to the main reception desk and will be required to work evenings with notice to meet the business needs of current students and applicants.
If you are passionate about customer service, eager to share your knowledge, skills and experience, and enthusiastic about supporting applicants to achieve their goals, then now is the perfect time to join us.
Benefits:- 40 days annual leave plus bank holidays
- Generous company pension contribution 20.8%
- Onsite Costa Coffee & Subsidised staff canteen
- Employee Assistance Programme that extends the supports to your family members
- Tailored Professional Development plan
- Free onsite parking
Legal TSCG is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. As part of our commitment to being a Disability Confident Employer, all disabled applicants who meet the minimum requirements of the job will be guaranteed an interview. The role requires an Enhanced DBS Check and, if in regulated activity, an additional barred list check. The Group will cover associated costs.
Admissions & Customer Experience Assistant in Stockport employer: Page Not In Use - Trafford College
At Trafford and Stockport College Group, we pride ourselves on being an excellent employer that values customer service and employee development. With a generous benefits package including 40 days of annual leave, a substantial pension contribution, and tailored professional development plans, we foster a supportive and inclusive work culture that empowers our staff to thrive. Located in Stockport, our vibrant campus environment offers unique opportunities for growth and collaboration across multiple sites, making it an ideal place for those passionate about helping others achieve their educational goals.
Contact Details:
Page Not In Use - Trafford College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admissions & Customer Experience Assistant in Stockport
✨Tip Number 1
Get to know the company! Research Trafford and Stockport College Group, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about enhancing the application process, think of scenarios where you’ve successfully handled queries or complaints. Be ready to share these experiences during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any open days. This can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at StudySmarter.
We think you need these skills to ace Admissions & Customer Experience Assistant in Stockport
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've handled enquiries and supported customers in the past, so share specific examples that showcase your friendly and organised approach.
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Use similar language and phrases to demonstrate that you understand the role and how you fit into our team at Trafford and Stockport College Group.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you the perfect fit for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Page Not In Use - Trafford College
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of Admissions & Customer Experience Assistant. Familiarise yourself with the application process and the types of queries you might encounter. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you successfully handled enquiries or resolved issues. This will highlight your ability to provide excellent support to applicants and current students.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you would handle a difficult applicant or manage multiple tasks at once. Practising your responses to these types of questions can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, the challenges faced in the role, or the professional development opportunities available. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
