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- Tasks: Lead a dynamic team to deliver top-notch business services and drive innovation.
- Company: Join a forward-thinking organisation committed to excellence in public sector services.
- Benefits: Competitive salary, leadership development, and opportunities for impactful change.
- Why this job: Shape the future of service delivery while making a real difference in the community.
- Qualifications: Proven leadership experience and a passion for operational excellence.
- Other info: Be part of a collaborative environment with significant career advancement potential.
The predicted salary is between 75000 - 100000 £ per year.
Working closely with the CEO, Board and Executive team, you will be responsible for:
- Leading and motivating a multi-site, multi-functional team of over 350 employees to deliver a wide range of highly effective and efficient business services to our clients.
- Implementing a new service-oriented operating model and organisational design.
- Driving a step change in user experience through continuous improvement and technology adoption, enabling ever greater levels of self-service and automation.
- Ensuring the cost effectiveness of service delivery, maintaining quality and balancing risk.
- Acting as an active champion for UKSBS to clients and across the government / public sector.
Key Responsibilities:
- Leadership: As a member of the Executive, contribute to determining the organisation's multi-year strategy. Lead, motivate and develop the capability and performance of a 300-strong multi-site team. Model UKSBS values and behaviours, foster a culture aligned with UKSBS values and behaviours. Coach and mentor senior leaders across the organisation.
- Relationship Management and Engagement: Represent Service Delivery at Board, Audit and Executive Committees. Chair the Service Delivery Committee. Lead UKSBS representation at Partnership governance boards. Maintain strong networks across government and shared services.
- Service Quality and Operational Delivery: Ensure alignment of client requirements to the service delivery model. Define and ensure end-to-end delivery of service standards to agreed metrics through Heads of Service Delivery. Continuously develop functional capabilities through Heads of Profession to meet service delivery demands.
- Programmes and Projects: Develop business cases for change. Act as Senior Responsible Officer for projects and programmes. Track and evidence business case benefits.
- Policy and Risk: Develop business cases for change. Act as Senior Responsible Officer for projects and programmes. Track and evidence business case benefits.
- Planning, Organising and Delivery: Gain approval for annual operational plans. Maintain multi‑year improvement strategies. Ensure SLAs for availability, quality and response. Oversee ISO27001 compliance and audit responses.
Chief Operating Officer, UK Shared Business Services (UKSBS) in Swindon employer: Page Executive
Contact Detail:
Page Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer, UK Shared Business Services (UKSBS) in Swindon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you showcase your leadership style and how you can motivate a multi-functional team, just like the role requires.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of the Chief Operating Officer role. Highlight your ability to drive change, improve user experience, and manage risk effectively.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who can contribute to our mission. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Chief Operating Officer, UK Shared Business Services (UKSBS) in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Chief Operating Officer role. Highlight your leadership experience and how you've motivated teams in the past. We want to see how you align with our values and can drive a culture of continuous improvement.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to implement effective business services and improve user experiences. Numbers and metrics can really make your application stand out.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for the role shines through without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Page Executive
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand how UKSBS operates and what their current challenges are. This will help you align your experience with their needs and show that you're genuinely interested in the role.
✨Showcase Leadership Skills
As a Chief Operating Officer, leadership is key. Prepare examples of how you've successfully led teams, motivated staff, and implemented change. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Engage with Questions
Prepare thoughtful questions that demonstrate your understanding of the role and the organisation. Ask about their service-oriented operating model or how they measure success in user experience. This shows you're not just there to answer questions but are also keen to engage in a two-way conversation.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges UKSBS might face and how you would address them. This will highlight your strategic thinking and readiness to tackle real-world issues.