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For Companies At a Glance
- Tasks: Lead operations in customer delivery, support, and logistics for a telecom company.
- Company: Dynamic telecom firm focused on innovation and customer satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of telecom.
- Why this job: Make a significant impact on customer experience and operational excellence.
- Qualifications: Proven leadership in operations and a passion for customer-first culture.
- Other info: Join a fast-paced environment with opportunities for growth and development.
The predicted salary is between 43200 - 72000 £ per year.
As Chief Operating Officer, the responsibilities will include:
- Lead all operational functions including customer delivery, support, field operations, logistics, and network operations.
- Drive improvements in customer experience, SLA performance, and operational KPIs.
- Build scalable, standardised processes and implement 24/7 proactive support capabilities.
- Develop and mentor operational leaders, fostering a high-performance, customer-first culture.
- Oversee large and complex project delivery, systems optimisation, and geographic expansion.
- Partner with Sales to ensure operational excellence supports growth and customer trust.
- Lead M&A integration.
- Align operations to ensure scalability and EBITDA growth.
- Ensure compliance with regulatory standards.
Chief Operating Officer - Telecoms in Manchester employer: Page Executive
Contact Detail:
Page Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer - Telecoms in Manchester
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can land you that COO role.
✨Tip Number 2
Showcase your leadership skills in interviews. Be ready to discuss how you've driven improvements in customer experience and operational KPIs. We want to hear about your successes and how you can bring that magic to our team!
✨Tip Number 3
Prepare for situational questions. Think about how you would handle large project deliveries or M&A integrations. We love candidates who can think on their feet and demonstrate strategic thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate leaders who can help us grow and innovate.
We think you need these skills to ace Chief Operating Officer - Telecoms in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Chief Operating Officer role. Highlight your leadership in operational functions and any experience you have in driving customer experience improvements.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built scalable processes or led teams to success, and don’t forget to mention your passion for a customer-first culture!
Showcase Your Achievements: Quantify your achievements where possible! Whether it’s improving SLAs or leading complex project deliveries, numbers speak volumes. We want to see how you’ve made a tangible impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Page Executive
✨Know the Company Inside Out
Before your interview, dive deep into the company's operations, especially in telecoms. Understand their customer delivery processes, support systems, and how they measure operational KPIs. This knowledge will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Chief Operating Officer, you'll need to lead and mentor teams. Prepare examples of how you've developed leaders in the past or fostered a high-performance culture. Be ready to discuss specific strategies you've implemented to improve customer experience and operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think about complex project deliveries or M&A integrations you've managed. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact on scalability and EBITDA growth.
✨Understand Regulatory Compliance
Familiarise yourself with the regulatory standards relevant to the telecoms industry. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach this in the new position. This shows that you’re not just focused on growth but also on maintaining trust and integrity.
