At a Glance
- Tasks: Lead a national delivery and installation operation, ensuring top-notch customer experiences.
- Company: Join a dynamic, PE-backed business with ambitious growth plans.
- Benefits: Competitive salary and package with opportunities for professional development.
- Other info: Be part of a high-performing leadership team focused on continuous improvement.
- Why this job: Shape the future of customer service in a rapidly growing organisation.
- Qualifications: Proven experience in leading customer operations and field teams.
The predicted salary is between 63000 - 77000 £ per year.
- Lead a national operation critical to a PE-backed growth agenda
- Shape a high-performing delivery platform serving thousands of UK customers
- About Our Client
Our client is a private equity-backed business providing outsourced equipment, technical support and managed services to customers across multiple sectors.
With a strong national presence and ambitious growth plans, the organisation is investing in operational capability, customer experience and scalable leadership to support its next phase of growth.
Job Description
Reporting to the COO, this role will lead a nationally scaled delivery and installation operation, ensuring outstanding customer outcomes, operational performance and profitable growth.
Working as part of the senior leadership team, the successful candidate will drive service excellence, optimise commercial performance, lead operational transformation initiatives and build the capability required to support an ambitious growth agenda.
Key Responsibilities
- Provide strategic and operational leadership across customer service, order management, delivery, installation and field operations.
- Lead and develop both office-based customer operations teams and nationwide operational delivery teams to ensure a seamless end-to-end customer journey.
- Drive performance across customer experience, service delivery, operational efficiency and commercial outcomes.
- Build a high-performing leadership team and culture focused on accountability, continuous improvement and customer excellence.
- Deliver sustainable productivity, profitability and service improvements in support of the company's growth ambitions.
- Partner with executive leadership to deliver strategic initiatives, transformation programmes and operational excellence
- The Successful Applicant
You will be an accomplished operational leader with a track record of leading complex, customer-centric service organisations at scale.
Combining strong commercial instincts with excellent people leadership skills, you will be equally comfortable driving operational performance, improving customer outcomes and contributing to broader business strategy.
- Key Requirements
- Proven experience leading both office-based customer operations teams and field-based operational, service or installation teams.
- Demonstrable success managing large, multi-disciplinary teams across a geographically dispersed environment.
- Strong commercial acumen, with experience balancing customer experience, operational performance and profitability.
- Track record of delivering measurable improvements in service, productivity, quality and customer satisfaction.
- Experience leading transformation, change and continuous improvement initiatives within a growing organisation.
- Data-driven and financially astute, able to use insight and performance metrics to inform decision-making.
- Credible and influential leader, capable of engaging and building relationships across all levels of the business.
- Experience operating within a private equity-backed, investor-led or high-growth environment would be advantageous.
- What’s on Offer
- Competitive basic and package
Director of Deliveries and Installation in England employer: Page Executive
At Page Executive, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. Our hybrid role allows for flexibility while ensuring collaboration with a talented team dedicated to driving growth in the professional services sector. We offer robust employee growth opportunities, competitive benefits, and a chance to make a significant impact by shaping marketing strategies that connect directly to revenue.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Deliveries and Installation in England
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director of Deliveries and Installation at Page Executive!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Page Executive or be willing to refer you for that Director of Deliveries and Installation position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Page Executive who’s on the lookout for their next Director of Deliveries and Installation star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director of Deliveries and Installation role at Page Executive!
We think you need these skills to ace Director of Deliveries and Installation in England
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Page Executive. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Page Executive
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Page Executive. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
