Conflicts Manager

Excellent opportunity for a senior position in an elite global law firm managing a team of tenured professionals.

About Our Client: Our client is an elite global law firm known for advising leading corporations, financial institutions, and investors on complex, high-stakes transactions, regulatory matters, and litigation. The firm is recognised for its collaborative culture, strong commitment to excellence, and longstanding reputation in the corporate and financial sectors.

Job Description: Essential responsibilities include, but are not limited to, the following:

• Lead and oversee global conflicts operations, ensuring requests are prioritised, assigned, and completed accurately and within established timeframes.
• Serve as the primary escalation point for complex or sensitive conflicts matters, partnering with legal and compliance stakeholders as needed.
• Maintain high standards of search quality and operational consistency by reviewing work product, providing feedback, and reinforcing best practices across teams and offices.
• Manage analyst staffing, workflow distribution, and on-call coverage to support business needs across multiple offices, time zones, and peak-volume periods.
• Develop, document, and enhance conflicts procedures, training materials, templates, and escalation protocols to drive consistency and efficiency.
• Identify operational trends and opportunities for improvement, implementing process enhancements and controls to improve accuracy, service levels, and productivity.
• Lead, coach, and develop a team of conflicts analysts through onboarding, performance management, skills development, and ongoing training.
• Promote a culture of accountability, professionalism, responsiveness, confidentiality, and strong client service.
• Perform and oversee conflict-of-interest searches and related research, including analysis of corporate structures, affiliations, naming variations, and new-client, new-matter, and lateral-hire reviews.
• Manage conflicts technology and data resources, including vendor relationships, issue resolution, data integrity initiatives, and continuous optimisation of systems and workflows.

The Successful Applicant: A successful Conflicts Manager should have:

• Bachelor's Degree required; JD or MLS degree is a plus.
• Minimum 5 years of experience including conflicts experience at a top-ranked law firm.
• Must have experience managing a team of multiple direct reports.
• Expert knowledge of conflicts management system (ie. iManage Conflicts Management (ICM), Intapp or similar).
• Excellent analytical and problem-solving skills.
• Proven people-management skills, with the ability to coach and develop staff in a high-volume, deadline-driven environment.
• Strong communication and interpersonal skills to collaborate with various stakeholders including senior leadership, attorneys and Office of General Counsel.
• Demonstrated initiative and ownership in improving workflows, documenting procedures, and ensuring adherence to Firm protocols.

What's on Offer:

• Competitive salary ranging from $200,000 to $225,000 USD.
• Comprehensive medical/dental/vision coverage.
• Generous PTO package.
• 401(k) + employer contribution.
• Opportunity to work within an elite global law firm.