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For Companies At a Glance
- Tasks: Lead operations, enhance customer experience, and drive strategic improvements.
- Company: A leading player in technology and telecoms, known for innovation.
- Benefits: Competitive salary and benefits package.
- Why this job: Join a dynamic team and make a significant impact in a thriving industry.
- Qualifications: Proven COO or Operations Director experience in telecoms with strong leadership skills.
- Other info: Opportunity for career growth and to work in a fast-paced environment.
The predicted salary is between 72000 - 108000 £ per year.
Overview
- Great leadership opportunity to lead all Group operations
- Fantastic strategic leadership opportunity
About Our Client
About Our Client
The company is a well-established organisation and leading player within the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence.
Job Description
As Chief Operating Officer, the responsibilities will include:
- Lead all operational functions including customer delivery, support, field operations, logistics, and network operations.
- Drive improvements in customer experience, SLA performance, and operational KPIs.
- Build scalable, standardised processes and implement 24/7 proactive support capabilities.
- Develop and mentor operational leaders, fostering a high-performance, customer-first culture.
- Oversee large and complex project delivery, systems optimisation, and geographic expansion.
- Partner with Sales to ensure operational excellence supports growth and customer trust.
- Lead M&A integration.
- Align operations to ensure scalability and EBITDA growth.
- Ensure compliance with regulatory standards.
The Successful Applicant
The successful Chief Operating Officer should have:
- Proven track record as COO or Operations Director in telecoms, network services, or MSP.
- Experience leading large operational teams (100+ staff).
- Deep understanding of network services and managed service delivery.
- Demonstrated success in scaling operations and leading transformation.
- A background delivering complex projects.
- Strong commercial acumen and data-driven decision-making.
- Skilled in process design, automation, and performance management.
- Experience in PE-backed businesses, preferably with exit experience.
- An understanding of regulatory and compliance requirements in the industry.
- Has an ability to report to their Manchester office weekly.
- Excellent stakeholder management and customer relationship skills.
What\’s on Offer
- A competitive base and benefits package
Chief Operating Officer employer: Page Executive
Contact Detail:
Page Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and engage on platforms like LinkedIn. We all know that who you know can sometimes be just as important as what you know.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their operations, values, and recent news. This will help us tailor our responses and show that we’re genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. This will help us refine our answers and boost our confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and keep us top of mind for the hiring team. Plus, it shows our enthusiasm for the position.
We think you need these skills to ace Chief Operating Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Chief Operating Officer role. Highlight your experience in leading operational teams and any relevant achievements in the telecoms or network services sector. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven improvements in customer experience and operational KPIs in your previous roles. Let us know what makes you tick!
Showcase Your Leadership Skills: As a COO, leadership is key. In your application, emphasise your experience in developing and mentoring teams. We’re looking for someone who can foster a high-performance culture, so don’t hold back on sharing your successes in this area!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Page Executive
✨Know Your Numbers
As a Chief Operating Officer, you'll need to demonstrate your data-driven decision-making skills. Brush up on key operational metrics and KPIs relevant to the telecoms sector. Be ready to discuss how you've used data to drive improvements in customer experience and operational efficiency.
✨Showcase Your Leadership Style
This role requires strong leadership, so think about your approach to mentoring and developing teams. Prepare examples of how you've built high-performance cultures and led large operational teams. Highlight specific instances where your leadership made a tangible difference.
✨Understand the Business Landscape
Familiarise yourself with the company's position in the technology and telecoms sector. Research their recent projects, M&A activities, and any regulatory challenges they face. This will help you align your answers with their strategic goals and show that you're genuinely interested in their operations.
✨Prepare for Scenario Questions
Expect to be asked about complex project delivery and operational challenges. Think through potential scenarios you might face as COO and how you would tackle them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
