Chief Digital Officer, University Of East London

1. Digital Strategy and Institutional Transformation

• Lead the development and delivery of UEL's digital strategy, aligned to the Forward to 2040 vision and careers-first mission.
• Drive institution-wide digital transformation and embed digital thinking across the University.
• Translate strategic priorities into clear digital initiatives, investments, and measurable outcomes.
• Advise the Vice-Chancellor, Executive Board and Governors on digital opportunities, risks, and performance.
• Anticipate emerging technology and market trends to support future growth and innovation.

2. Commercial Partnerships and Innovation

• Develop strategic relationships with technology providers, employers, government, and innovation partners.
• Identify and deliver opportunities for joint products, services, research, and education initiatives.
• Support commercial growth through partnerships, investment, and technology-enabled innovation.
• Represent UEL as a leading voice in digital education, AI, and innovation.

3. Digital Products and Service Innovation

• Establish a product-led approach to digital services and platforms.
• Lead multidisciplinary teams to deliver user-focused and outcome-driven solutions.
• Embed agile delivery methods and continuous improvement practices.
• Monitor adoption, benefits realisation, and return on investment.

4. Data, Analytics, and Institutional Intelligence

• Position data as a strategic institutional asset.
• Develop integrated data, analytics, and reporting capabilities.
• Strengthen data governance, quality, accessibility, and accountability.
• Enable evidence-based decision-making through real-time insight and analytics.
• Promote data literacy and responsible data use across the University.

5. Global Digital Platform Development

• Lead the development of scalable digital platforms supporting UEL's global ambitions.
• Ensure consistent systems, services and experiences across campuses and partnerships.
• Enable seamless engagement throughout the student, partner, and alumni lifecycle.
• Support the development of new digital business models and revenue opportunities.

6. Digital Student, Learner, and Customer Experience

• Create a personalised, connected, and high-quality digital experience.
• Improve end-to-end journeys across recruitment, admissions, learning, support, and careers.
• Champion user-centred design and service excellence.
• Measure and continuously improve user satisfaction and engagement.

7. Digital Education and Careers Innovation

• Drive innovation in teaching, learning, assessment, and curriculum delivery.
• Support flexible, blended and digitally enabled education models.
• Enhance UEL's careers-first approach through technology-enabled platforms and services.
• Develop new digital learning opportunities, professional education, and employer-led programmes.

8. Artificial Intelligence and Emerging Technologies

• Lead UEL's strategy for AI and emerging technologies.
• Promote responsible, ethical, and impactful technology adoption.
• Enhance educational outcomes, operational effectiveness, and decision-making through AI.
• Build institutional capability and confidence in emerging technologies.
• Position UEL as a sector leader in inclusive AI innovation.

9. Enterprise Architecture, Systems, and Integration

• Provide strategic leadership for enterprise architecture and technology integration.
• Simplify and modernise the technology landscape.
• Ensure systems are secure, scalable, interoperable and aligned to University priorities.
• Establish effective governance for technology investment and lifecycle management.

10. Cybersecurity, Resilience and Trust

• Provide executive leadership for cybersecurity and digital resilience.
• Ensure robust protection of systems, services, and data.
• Maintain compliance with legal, regulatory and sector requirements.
• Strengthen organisational preparedness for cyber threats and service disruption.
• Provide clear oversight and reporting of digital and cyber risk.

11. Operating Model, Productivity and Service Transformation

• Drive organisational effectiveness through technology-enabled transformation.
• Simplify processes and improve service quality across academic and professional services.
• Increase productivity through automation, digital tools, and improved ways of working.
• Ensure digital investments deliver measurable benefits and long-term sustainability.

12. Leadership, Culture and Capability

• Contribute fully to the collective leadership of UEL as a member of the University Executive Board.
• Lead a high-performing digital, data and technology function.
• Attract, develop, and retain exceptional talent.
• Foster a culture of innovation, collaboration, and continuous improvement.
• Build digital capability and confidence across the University.
• Champion inclusive transformation and values-led leaders.

Chief Digital Officer, University of East London City of London, GB

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