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- Tasks: Lead the Front Office team to deliver exceptional guest experiences and manage daily operations.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and outstanding service.
- Benefits: Enjoy competitive salary, career progression, discounts, and unique training opportunities.
- Why this job: Be part of a vibrant team in a luxury hospitality environment with real growth potential.
- Qualifications: Minimum one year of supervisory experience in Front Office and knowledge of booking systems.
- Other info: Stylish uniform, meals included on duty, and a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
Who we are... Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In ****, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role... We have a superb opportunity for an experienced and passionate Front of House Manager to join our Front Office team. In this key leadership role, you will ensure that every guest receives an exceptional welcome and consistently outstanding service from arrival to departure. You will train, motivate and manage both day and night reception teams, setting clear standards and ensuring these are delivered at all times. As a confident and effective communicator, you will handle guest feedback and complaints with professionalism, turning challenges into positive guest experiences. With strong operational expertise, you will oversee all Front Office functions, including billing accuracy, revenue posting, reporting and overall system knowledge. A minimum of one year Front Office experience at Supervisory level or above is required, along with working knowledge of room booking systems. This role is ideally suited to a detail-driven leader with a passion for luxury hospitality, team development and exceptional service delivery.
What’s in it for you.... At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you.
Front Of House Manager in Padstow employer: Padstow Harbour Hotel
Contact Detail:
Padstow Harbour Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Manager in Padstow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Harbour Hotels. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching Harbour Hotels and their unique offerings. Knowing about their luxury portfolio and values will help you stand out as a candidate who truly gets what they’re all about.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've trained and motivated teams in the past, and how you’ve turned guest feedback into positive experiences. This is key for a Front of House Manager!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Harbour Hotels family!
We think you need these skills to ace Front Of House Manager in Padstow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury hospitality shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional service and creating memorable experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the Front of House Manager role. Highlight your relevant experience, especially any supervisory roles in Front Office settings. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your qualifications without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Harbour Hotels family!
How to prepare for a job interview at Padstow Harbour Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with Harbour Hotels and their unique offerings. Research their properties, restaurant concepts, and the HarSPA brand. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be leading teams. Prepare examples of how you've successfully trained and motivated staff in the past. Think about specific situations where you turned guest feedback into positive experiences, as this is crucial for the role.
✨Dress to Impress
First impressions matter, especially in hospitality. Wear smart, professional attire that reflects the luxury image of Harbour Hotels. A polished look will demonstrate your understanding of the industry standards and your commitment to the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how they measure success in the Front Office. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
