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- Tasks: Diagnose and repair plumbing issues while providing excellent customer service.
- Company: Join a dynamic team in London focused on customer care in plumbing.
- Benefits: Earn £180-£220 per day with potential for overtime and flexible hours.
- Why this job: Make a real impact by solving problems and helping customers every day.
- Qualifications: Experience in plumbing required; must have own tools and a valid JIB/CSCS card.
- Other info: Immediate start available; work independently with support from a dedicated team.
The predicted salary is between 36000 - 48000 £ per year.
We are currently recruiting for a plumbing customer care engineer to work with our client in London.
Working Mon to Fri hours 8am to 4pm. Day rate £180-£220 depending on experience and qualifications.
Out of hours and weekend works available.
Full UK driving licence needed.
Areas covered include central and greater London.
Works will consist of the following:
- Diagnose and repair customer reported plumbing & heating issues
- Complete customer resolution reports
- Assist with commissioning and testing handovers to project team
- Assist with snagging
- Attend emergency call outs
- Provide feedback to project team and managers regarding customer care issues
- All other associated tasks.
Applicants must have experience in a similar role and be able to work on own initiative with limited supervision.
Applicants must have own tools, PPE and a valid JIB/CSCS Blue or Gold card.
Immediate start available.
Plumbing Customer Care Service Engineer employer: Padstone Recruitment
Contact Detail:
Padstone Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Customer Care Service Engineer
✨Tip Number 1
Familiarise yourself with common plumbing and heating issues that customers typically report. Being able to discuss these confidently during your interview will show your expertise and readiness for the role.
✨Tip Number 2
Make sure you have a solid understanding of customer service principles, as this role heavily involves interacting with clients. Prepare examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Since the job requires working independently, think of instances where you've demonstrated initiative and problem-solving skills. Be ready to share these experiences to highlight your ability to work with limited supervision.
✨Tip Number 4
Ensure you have all necessary certifications and tools ready before applying. Having your own tools and a valid JIB/CSCS card will not only meet the job requirements but also show your commitment to the role.
We think you need these skills to ace Plumbing Customer Care Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in plumbing and customer care. Include specific examples of past roles where you diagnosed and repaired plumbing issues, as well as any customer service achievements.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to work independently, your experience with emergency call-outs, and your familiarity with completing customer resolution reports.
Highlight Qualifications: Clearly state your qualifications, including your JIB/CSCS Blue or Gold card, and mention your full UK driving licence. This will show that you meet the essential requirements for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer care role.
How to prepare for a job interview at Padstone Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with diagnosing and repairing plumbing and heating issues. Bring examples of past work or challenges you've faced, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasise Customer Care Experience
Since the role focuses on customer care, highlight any previous experience you have in customer service. Share specific instances where you resolved customer issues effectively, as this will show your ability to handle similar situations in the new role.
✨Demonstrate Initiative and Independence
The job requires working with limited supervision, so be ready to discuss how you manage your time and tasks independently. Provide examples of how you've successfully completed projects or resolved issues without direct oversight.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to emergency call-outs or customer complaints. Think through potential scenarios and how you would handle them, focusing on your decision-making process and communication skills.
