At a Glance
- Tasks: Assist customers and handle inquiries in a dynamic office environment.
- Company: Join the Department of Children and Families, making a difference in child protection.
- Benefits: Earn $15.00/hr with no benefits, but gain valuable experience.
- Other info: Onsite role with opportunities to develop professional skills.
- Why this job: Be the friendly face that helps families navigate important services.
- Qualifications: Customer service experience and strong communication skills are essential.
Worksite Address: 212 W. Main St. Inverness, FL 34450
Agency Interview Type: In Person Only
Work Arrangement: Onsite
Engagement Type: Contract
Mandatory Pay Rate is $15.00/hr on W2/1099. No benefits.
Short Description: DCF Family Safety Receptionist to work in the Service Center assisting customers.
Complete Description: DCF Family Safety Receptionist providing administrative assistance to the Department of Children and Families for Child Protection and Children's Legal Services with answering inquiries and questions, and customer complaints. Refer calls or in person inquiries to the proper person, office, or resource requested. Handle and resolve customer complaints. Complete follow up customer inquiries as necessary.
- Answer Incoming Calls
- Outgoing / Incoming Mail Delivery
- Postage Machine
- Tidy up Play Room (when used)
- Closure Letters
- Case Filing (file)
- Forms (use Share Drive)
- Travel Accept Supply Deliveries (put in supply room)
- Blue Book (keep stocked)
- Deliver Faxes (end of day)
- Replenish Copier Paper (end of day)
- Empty Recycle Boxes (end of day Tuesday and Friday)
SKILL MATRIX
- Ability to speak and understand English - Required
- Ability to use office equipment, postage machine, copier, fax machine - Required
- Experience with customer facing customer service in a professional environment - 1 Year Required
- Professional appearance and courteous to customers - Highly desired
- Experience in mail room processes and machines - Highly desired
- Experience using Share Drive - Desired
This is an onsite role. Are you willing to undergo and pass background check and drug screening if needed? How soon can you join the project? What’s your citizenship or work status in the US?
Receptionist-Info Record Clerk in Inverness employer: Padmore Global Connections
As a Receptionist-Info Record Clerk at the DCF Service Center in Inverness, you will be part of a dedicated team committed to supporting families and children in need. The role offers a professional work environment where you can develop your customer service skills while making a meaningful impact in the community. With a focus on collaboration and support, this position provides an opportunity to grow within the public sector, ensuring that every day brings new challenges and rewards.
Contact Details:
Padmore Global Connections Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist-Info Record Clerk in Inverness
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Padmore Global Connections.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Padmore Global Connections. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist-Info Record Clerk in Inverness
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Padmore Global Connections.
How to prepare for a job interview at Padmore Global Connections
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Padmore Global Connections's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Padmore Global Connections offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
