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- Tasks: Assist customers with bookings and provide expert advice on diving equipment.
- Company: Join the friendly team at Mike’s Dive Store, a leader in the diving industry.
- Benefits: Enjoy staff discounts, competitive salary, and opportunities for career growth.
- Why this job: Combine your passion for the ocean with customer service in a dynamic remote role.
- Qualifications: Strong communication skills and a positive attitude; diving interest is a plus.
- Other info: Flexible working hours and a supportive team environment await you!
The predicted salary is between 28800 - 43200 £ per year.
Customer Service and Sales Agent – Mike’s Dive Store
Location: Remote
Contract: Full-time – Tuesday to Saturday, 9.00am-5.30pm, 37.5 hours per week
Join Our Team at Mike’s Dive Store
We’re looking for an enthusiastic and customer‑focused individual to join our Customer Service team. If you enjoy working with people, have a passion for the ocean and thrive in a dynamic environment, this role offers a great opportunity to grow within the diving industry.
Key Responsibilities
- Speak to customers by phone, live chat, video conferencing and via email, providing friendly and professional assistance
- Handle bookings for servicing, repairs and warranty claims
- Offer clear information about dive equipment and services to customers
- Maintain accurate customer records and manage daily administrative tasks
- Support retail sales by advising customers on equipment and accessories
- Coordinate with the shop, our service technician, and the management team to ensure smooth operations
What We’re Looking For
- Strong communication skills and a positive, approachable “can do” attitude
- Excellent organisational skills and attention to detail
- Ability to multitask in a busy environment
- Confidence in handling customer enquiries and resolving issues
- Previous customer service experience is an advantage
- An interest in diving or watersports is highly desirable (diving certification is a bonus)
- Willingness to learn about diving equipment, training pathways, and company procedures
What We Offer
- A friendly, supportive team environment
- Opportunities to develop your diving knowledge and progress within the industry
- Staff discounts on equipment
- Competitive salary and benefits package
How to Apply
Please send your CV and a short cover letter to steve@mikesdivestore.com with the subject line Customer Service Agent Application. We look forward to hearing from you.
Sales and Customer Service Agent for Mike’s Dive Store – London (Remote Position) employer: PADI
Contact Detail:
PADI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Agent for Mike’s Dive Store – London (Remote Position)
✨Tip Number 1
Get to know the company! Before your interview, dive into Mike’s Dive Store's website and social media. Understanding their values and products will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you handle tricky questions like a pro.
✨Tip Number 3
Show your passion for diving! If you have any diving experiences or stories, share them during your interview. It’ll show that you’re genuinely interested in the role and the industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Sales and Customer Service Agent for Mike’s Dive Store – London (Remote Position)
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make it personal and engaging, showing us why you're the perfect fit for the Sales and Customer Service Agent role. Don’t forget to mention your passion for diving and how you can contribute to our team!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match what we're looking for. Focus on customer service roles and any experience with sales or diving. A tailored CV shows us you’re serious about joining Mike’s Dive Store!
Show Off Your Communication Skills: Since you'll be interacting with customers through various channels, it's essential to demonstrate your strong communication skills in your application. Use clear and friendly language, and don’t hesitate to showcase any previous customer interactions you've had.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PADI
✨Know Your Dive Stuff
Brush up on your knowledge of diving equipment and services. Familiarise yourself with common queries customers might have about dive gear, as well as the latest trends in the diving industry. This will not only show your passion but also help you answer questions confidently.
✨Show Off Your People Skills
Since this role is all about customer interaction, practice your communication skills. Think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Be ready to share these stories during the interview!
✨Get Organised
Demonstrate your organisational skills by preparing a list of questions to ask the interviewer. This shows that you're proactive and genuinely interested in the role. Plus, it gives you a chance to learn more about how the team operates and what they value.
✨Embrace the 'Can Do' Attitude
Mike’s Dive Store is looking for someone with a positive attitude. During the interview, convey your enthusiasm for the role and the diving industry. Share instances where you've tackled challenges with a 'can do' mindset, as this will resonate well with the hiring team.