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- Tasks: Assist customers, manage kit hire, and support dive training sessions.
- Company: Hidden Depths Dive Centre, a friendly and community-focused dive centre in Bristol.
- Benefits: Salary based on experience, dive training opportunities, staff discounts, and career progression.
- Why this job: Join a passionate team and dive into exciting opportunities while making a real impact.
- Qualifications: PADI Divemaster or Instructor qualification and customer service experience required.
- Other info: Flexible part-time or full-time role with a supportive and inclusive team environment.
The predicted salary is between 20000 - 25000 £ per year.
Hidden Depths Dive Centre is a Bristol-based dive centre with a reputation for friendly and supportive high-quality training, equipment supplies, and community-focused diving. As a dive centre, we offer trips around the UK and abroad, air fills, equipment sales and hire, as well as both recreational and technical dive training. We are going through an exciting period of expansion. As part of this, we are seeking an enthusiastic and motivated individual to join our team in a varied, hands‑on role. This can be a part‑time or full‑time role, depending on the candidate.
The Role
We are seeking someone who thrives in a customer‑facing environment and is passionate about UK diving. This is a varied role combining retail, administration, customer service, and kit hire management, as well as supporting the continued growth of the business. You’ll also provide hands‑on dive support both in‑store and at training sessions in the pool at Thornbury Leisure Centre and at UK dive sites.
Key Responsibilities
- Provide excellent customer service and offer advice on dive training and equipment.
- Assist customers with purchases and general enquiries in-store.
- Carry out in-store gas fills (training provided).
- Support retail operations, including stock management, visual merchandising, and help maintain a safe, clean, and welcoming environment for staff and customers.
- Manage kit hire and servicing needs.
- Assist with pool and open water training sessions when required.
- A willingness to work weekends and some evenings.
About Yourself
- Enthusiastic about diving and the marine environment.
- Already a diver and familiar with diving in the UK.
- Friendly, approachable, and confident working with customers.
- Proactive, reliable, and able to work both independently and as part of a team.
- Respectful and inclusive towards people of all backgrounds and abilities.
- Computer literate (comfortable using POS systems and general software).
- Full UK driving license.
- Must be able to work in our dive shop in Henleaze, Bristol, and at Thornbury Leisure Centre.
Qualifications
- Experience: 1‑3 years PADI Divemaster or Instructor qualification (with valid medical, e.g., HSE).
- Experience servicing dive equipment (particularly brands such as Mares, Apeks, etc.).
- Previous retail or customer service experience.
- Access to a vehicle.
Please note: Unfortunately, we are not currently able to support visa sponsorship for this position. Applicants must already have the legal right to work in the UK.
Benefits
- Salary based on experience.
- Dive training opportunities: dive courses, shop systems and compressor operation.
- Staff discounts on dive equipment and courses.
- Access to dive trips, both local and abroad.
- Career progression within the dive industry.
- A supportive, friendly and inclusive team environment.
- The chance to be actively involved in dive training and diving activities across the UK.
Team Assistant in Bristol employer: PADI
Contact Detail:
PADI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Assistant in Bristol
✨Tip Number 1
Get to know the dive centre! Before your interview, spend some time researching Hidden Depths Dive Centre. Familiarise yourself with their services, training programmes, and community events. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Show off your diving passion! When you meet the team, share your diving experiences and what excites you about the marine environment. Your enthusiasm can be contagious, and it’s a great way to connect with the team and demonstrate that you’re the right fit for their friendly culture.
✨Tip Number 3
Be ready for hands-on tasks! Since this role involves a mix of customer service and practical support, be prepared to discuss how you’ve handled similar responsibilities in the past. Think about examples where you’ve provided excellent service or managed equipment effectively.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed, and you’ll have access to all the latest updates about the role and the dive centre.
We think you need these skills to ace Team Assistant in Bristol
Some tips for your application 🫡
Show Your Passion for Diving: Let us know why you're enthusiastic about diving and the marine environment. Share your experiences and what diving means to you, as this will resonate with our community-focused ethos.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in customer service and retail. We want to see how your skills align with the varied role we’re offering.
Be Personable and Approachable: Since this is a customer-facing role, it’s important to convey your friendly and approachable nature. Use a conversational tone in your application to reflect how you’d interact with our customers.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at PADI
✨Know Your Diving Stuff
Make sure you brush up on your diving knowledge before the interview. Familiarise yourself with UK diving conditions, equipment brands like Mares and Apeks, and any recent trends in the diving community. This will show your passion for the marine environment and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Since this role is customer-facing, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, especially in retail or dive-related settings. This will demonstrate your enthusiasm and reliability.
✨Be Ready for Hands-On Questions
Expect questions that assess your practical skills, especially regarding kit hire management and servicing dive equipment. Prepare to discuss your experience with gas fills and any relevant training you've had. If you can, bring along any certifications or proof of your qualifications to back up your claims.
✨Emphasise Team Spirit
This role requires working both independently and as part of a team. Be prepared to talk about your experiences collaborating with others, whether in a dive setting or elsewhere. Highlight your proactive nature and how you contribute to a positive team environment, as this aligns with the dive centre's community-focused ethos.