At a Glance
- Tasks: Create a welcoming environment and assist with bookings, café service, and events.
- Company: Join Padel Rebel, a premium indoor padel and wellness club in Bolton.
- Benefits: Competitive pay, staff discounts, and opportunities for training and career growth.
- Other info: Flexible hours and a supportive team culture await you!
- Why this job: Be part of an exciting new leisure brand and shape the customer experience.
- Qualifications: Friendly, organised, and passionate about exceptional customer service.
The predicted salary is between 20000 - 25000 £ per year.
- Front of House & Hospitality Team Member – Padel Rebel
- About Padel Rebel
Padel Rebel is a new premium indoor padel and wellness club opening in Bolton.
More than just a sports venue, we're creating a destination where people come to play, work, socialise and unwind.
Alongside our world‑class padel courts, members and guests will enjoy a premium café, wellness facilities, recovery areas and a welcoming community atmosphere.
The Role
As a full‑time/part‑time, on‑site Front of House & Hospitality Team Member, you'll be responsible for creating a welcoming environment for every member and guest from the moment they arrive.
This is a varied role where no two days are the same.
You'll manage bookings and memberships, assist in the café, sell merchandise and padel equipment in the Pro Shop, help coordinate hospitality for events and ensure the club is always presented to the highest standard.
If you enjoy working with people, thrive in a fast‑paced environment and take pride in delivering outstanding customer service, we'd love to hear from you.
Key Responsibilities
- Welcome members and guests with a warm, friendly and professional attitude.
- Manage court bookings, memberships and customer enquiries using the club's booking system.
- Check members in and provide information about the club, facilities and services.
- Answer telephone, email and face‑to‑face enquiries promptly and professionally.
- Process payments and operate the point‑of‑sale system accurately.
- Assist in the café by preparing and serving drinks and food during busy periods.
- Promote and sell merchandise, padel equipment and accessories within the Pro Shop.
- Maintain attractive retail displays and assist customers with product recommendations.
- Restock merchandise, café supplies and operational equipment to ensure stock availability.
- Monitor stock levels and report replenishment requirements.
- Support hospitality for coaching sessions, tournaments, corporate events and private bookings.
- Maintain a clean, organised and welcoming reception, café, Pro Shop and communal areas.
- Assist with opening and closing procedures and complete daily operational checks.
- Work closely with colleagues to ensure the club operates efficiently and every guest enjoys a premium experience.
- Follow all company policies, operational procedures and health & safety requirements.
What We're Looking For
We're looking for someone who is
- Friendly, approachable and passionate about delivering exceptional customer service.
- Professional with excellent communication and interpersonal skills.
- Confident working with customers in a premium hospitality or leisure environment.
- Comfortable working across reception, hospitality, retail and the café.
- Sales‑minded, with confidence recommending memberships, merchandise and padel equipment.
- Well organised with excellent attention to detail.
- Reliable, proactive and able to multitask in a busy environment.
- Flexible to work evenings, weekends and bank holidays when required.
- Well presented and takes pride in creating an outstanding first impression.
- Preferred Qualifications
- Previous experience in hospitality, leisure, retail, reception or customer service.
- Experience using booking systems or point‑of‑sale systems.
- Previous experience handling cash and card payments.
- Food Hygiene Certificate (or willingness to obtain one).
- An interest in padel, sport or the fitness industry would be an advantage.
Why Join Padel Rebel?
- Be part of an exciting new premium leisure brand from day one.
- Work in a modern, high‑quality environment.
- Competitive pay.
- Staff discounts on food and drinks.
- Discounted padel court access.
- Opportunities for training, development and career progression as the business grows.
- Supportive, friendly team culture.
- Join the Team
If you're passionate about hospitality, enjoy working with people and want to be part of an exciting new premium leisure destination, we'd love to hear from you.
At Padel Rebel, we're building more than a sports club, we're creating a community.
As one of our founding team members, you'll have the opportunity to help shape the customer experience from day one and grow with an exciting new brand.
If you're ready to be part of something special, apply today and join the Padel Rebel team.
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Front of House & Hospitality Team Member in Bolton employer: Padel Rebel
Padel Rebel is an exceptional employer, offering a vibrant and supportive work culture in the heart of Bolton. As a member of our Front of House & Hospitality Team, you'll enjoy competitive pay, staff discounts, and opportunities for personal growth within a modern, premium leisure environment. Join us to be part of a community-focused brand where your contributions will help shape an exciting new destination for sports and wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House & Hospitality Team Member in Bolton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Padel Rebel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Padel Rebel
Don't be shy about reaching out to Padel Rebel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House & Hospitality Team Member in Bolton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Padel Rebel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Padel Rebel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
