Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and maintain shop standards.
- Company: Join Paddy Power, a leading name in retail betting with a vibrant culture.
- Benefits: Earn £13.25 per hour, plus bonuses, flexible hours, and a pension scheme.
- Other info: Great opportunity for career growth in a dynamic retail setting.
- Why this job: Be part of an exciting environment where you can inspire and engage customers.
- Qualifications: Strong customer engagement skills and a passion for technology are essential.
The predicted salary is between 27660 - 27660 £ per year.
Paddy Power is looking for a Customer Service Team Leader to provide outstanding service in their retail shops in Trowbridge, England. This role involves assisting customers with bets, maintaining shop standards, and creating a welcoming environment.
The position offers a competitive salary of £13.25 per hour, alongside various benefits including performance bonuses, flexible work patterns, and a company pension scheme.
Ideal candidates will have strong customer engagement skills and a passion for technology.
Retail Customer Service Team Lead - Inspire & Engage in Trowbridge employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Team Lead - Inspire & Engage in Trowbridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Paddy Power. Understanding their values and how they engage with customers can give you a leg up in the conversation.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in a retail environment. Being able to demonstrate your problem-solving skills will show that you're ready to lead the team.
✨Tip Number 3
Show off your tech-savviness! Since the role requires a passion for technology, be prepared to discuss any relevant tools or systems you've used in previous jobs. This will highlight your ability to adapt and thrive in a modern retail setting.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your enthusiasm for the role and keep yourself fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Retail Customer Service Team Lead - Inspire & Engage in Trowbridge
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any relevant experiences where you’ve gone above and beyond to help customers, as this will resonate with our values.
Highlight Your Team Leadership Skills: As a Team Lead, we want to know how you inspire and engage your team. Include examples of how you've successfully led a team in the past, focusing on your ability to motivate and support others.
Be Tech-Savvy: Since we’re looking for someone with a passion for technology, don’t forget to mention any tech skills or tools you’re familiar with. This could be anything from using retail software to engaging with customers through digital platforms.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Paddy Power
✨Know the Company Inside Out
Before your interview, make sure you research Paddy Power thoroughly. Understand their values, mission, and what sets them apart in the retail betting industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to engage with customers. Prepare examples from your past experiences where you've successfully resolved issues or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Leadership Qualities
Since this role involves leading a team, be ready to discuss your leadership style. Think of specific instances where you've motivated a team or improved performance. Highlight how you can inspire and engage your colleagues to create a welcoming environment for customers.
✨Be Ready for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations in the shop. For example, how would you deal with an unhappy customer or ensure shop standards are maintained? Practising these scenarios beforehand will help you respond confidently and effectively during the interview.