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For Companies At a Glance
- Tasks: Welcome customers and provide top-notch service in our retail shops.
- Company: Join Paddy Power, a leading name in retail betting with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, performance bonuses, and more perks.
- Why this job: Be part of a dynamic team delivering exceptional hospitality and engaging with customers.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: We value inclusivity and encourage applicants from all backgrounds.
Overview
Trainee CS Team Leader role at Paddy Power. Starting salary: £12.75 per hour.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers in our retail shops, ensuring they have an outstanding experience. You will engage warmly with every visitor, provide best-in-class service, and create a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting.
Responsibilities
- Welcome customers and deliver best-in-class service in our retail shops
- Engage with visitors to create a warm, friendly atmosphere
- Promote online and retail products and services
- Host customers in shop and cross-sell products; clearly answer queries and inform customers about promotions
- Assist customers to place bets via betting terminals, telephone services, and in-shop transactions
- Maintain high shop presentation standards to create an inviting environment
- Act in the absence of the Shop Manager to ensure smooth shop operations
- Adapt to different situations while remaining customer-focused
- Adhere to established guidelines and regulations in social responsibility duties
Requirements
- Proactive and motivated with a results-driven attitude
- Willing to learn; full training provided even if you have not worked in betting before
- Ability to meet shop goals and targets
What we offer
- Competitive salary with pay increase after probation/initial period
- Performance bonuses and promotional rewards
- Annual and quarterly rewards
- Flexible work patterns
- Family leave (adoptive, parental, and wedding leave)
- Company Sharesave Scheme (discount on Flutter shares)
- Life cover
- Company pension scheme
- Company sick pay
- Birthday leave
- Employee assistance programme (including up to 6 free counseling sessions)
- Financial wellbeing platform – NUDGE
- Company social events
- Groupon discount scheme
- Eyecare vouchers
Our values
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our four values—they guide the decisions we make and support how we work at Paddy Power.
Inclusive recruitment
We’re working to be an inclusive employer, and we encourage people from all backgrounds to apply. You don’t have to meet every requirement listed to apply. If you need any adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.
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Trainee CS Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee CS Team Leader
✨Tip Number 1
Familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Demonstrating how you embody these values during your interactions can set you apart from other candidates.
✨Tip Number 2
Engage with the betting community online or in-person to understand customer expectations and preferences. This knowledge will help you provide tailored service and show your enthusiasm for the role.
✨Tip Number 3
Practice your communication skills by role-playing customer interactions with friends or family. Being able to engage warmly and answer queries confidently will be crucial in this position.
✨Tip Number 4
Research common betting terms and practices to ensure you're well-prepared to assist customers effectively. This proactive approach will demonstrate your commitment to learning and excelling in the role.
We think you need these skills to ace Trainee CS Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Trainee CS Team Leader at Paddy Power. Familiarise yourself with their values and how they prioritise customer service.
Tailor Your CV: Highlight any relevant experience in customer service or leadership roles. Even if you haven't worked in betting before, showcase your enthusiasm for technology and your ability to create a friendly atmosphere.
Craft a Compelling Cover Letter: Write a cover letter that reflects your proactive attitude and willingness to learn. Mention specific examples of how you've delivered excellent customer service in the past and how you align with Paddy Power's values.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Paddy Power
✨Show Your Enthusiasm for Customer Service
As a Trainee CS Team Leader, your passion for providing excellent customer service is crucial. Be sure to express your enthusiasm during the interview by sharing examples of how you've gone above and beyond for customers in the past.
✨Familiarise Yourself with Paddy Power's Values
Understanding Paddy Power's core values—Customer First, Always; Change The Game; Win Together; Free To Be Me—will help you align your answers with what they stand for. Prepare to discuss how you embody these values in your work.
✨Demonstrate Adaptability
The role requires you to adapt to different situations while remaining customer-focused. Think of scenarios where you've successfully navigated challenges or changes in a fast-paced environment and be ready to share those stories.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your genuine interest in the position. Ask about the training process, team dynamics, or how success is measured in the role. This not only helps you understand the job better but also demonstrates your proactive attitude.
