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- Tasks: Lead a vibrant shop environment while guiding your team to achieve targets and deliver top-notch customer service.
- Company: Paddy Power is a dynamic entertainment provider focused on creating engaging experiences for customers.
- Benefits: Enjoy competitive pay, flexible hours, company shares, and various employee perks including social events and wellness support.
- Why this job: Join a fun, inclusive culture where you can develop your skills and make a real impact in the community.
- Qualifications: No specific qualifications required; just bring your passion for customer service and teamwork!
- Other info: We welcome diverse applicants and offer reasonable adjustments to ensure everyone can thrive.
The predicted salary is between 29000 - 42000 ÂŁ per year.
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YOUR ROLE IN THE TEAM?
As the Shop Manager you set the tone for the shop, creating entertaining environment which our customers love to be in, whilst leading your team to reach store targets, as well as provide full operational support and direction to them
Salary ÂŁ14.10 per hour
YOUR ROLE IN THE TEAM?
As the Shop Manager you set the tone for the shop, creating entertaining environment which our customers love to be in, whilst leading your team to reach store targets, as well as provide full operational support and direction to them . You will ensure that the experience for every Paddy Power customer is best in class. Your passion for technology will help you and your team to promote our online and retail products and services.
We believe results don\’t just come from targets, but also team progression. At Paddy Power, we want Managers who take pride in developing their team and show the desire to train them for the next level of their career. Our business is people, so it\’s up to you as a Manager to ensure you give the team the tools to succeed!
How you’ll do it?
We want people who will stay customer orientated by building strong and positive relationships; crafting an enjoyable environment which punters love and repeatedly come back to. This will include mentoring and guiding your team to be able to deliver excellent customer service both face to face and over the phone, while cross-selling retail and online products and services.
Other duties will include:
- Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights
- Set the example by offering strong mentorship and constructive feedback to drive your team toward achieving high standards collaboratively
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier
- Play by the rules by making sure the shop adheres to Social Responsibility commitments and all shop operational procedures, including cash management procedures
- Lead by example and empower your team to uphold and maintain shop presentation standards.
What we offer?
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme.
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme
- Eyecare vouchers
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role.
If you require any reasonable adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Entertainment Providers
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Shop Manager employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Paddy Power's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially focusing on 'Customer First' and 'Win Together'.
✨Tip Number 2
Engage with the local community and understand their preferences. This knowledge will not only help you in interviews but also show your commitment to creating a customer-oriented environment, which is crucial for the Shop Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you’ve successfully mentored teams in the past. Highlight specific examples where you’ve driven team performance and created a positive work atmosphere, as this is key for the role.
✨Tip Number 4
Stay updated on industry trends and Paddy Power’s latest offerings. Being knowledgeable about their products and services will allow you to speak confidently about how you can promote them effectively in-store.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Shop Manager position at Paddy Power. Understand the key responsibilities and the skills required, such as leadership, customer service, and team development.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your leadership skills, experience in retail, and any achievements in team development or customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating an engaging customer environment and your commitment to team development. Use specific examples from your past experiences to demonstrate how you embody Paddy Power's values.
Showcase Your Knowledge of the Company: In your application, mention your understanding of Paddy Power's business model and values. Highlight how you can contribute to their mission of providing excellent customer service and fostering a positive team culture.
How to prepare for a job interview at Paddy Power
✨Show Your Passion for Customer Service
As a Shop Manager, your role revolves around creating an enjoyable environment for customers. Be prepared to share examples of how you've previously enhanced customer experiences and how you plan to do the same at Paddy Power.
✨Demonstrate Leadership Skills
Highlight your experience in mentoring and developing team members. Discuss specific instances where you've successfully led a team to achieve targets or improved their performance through constructive feedback.
✨Know the Local Market
Research the local community and competitors before your interview. Being able to discuss insights about the market and how you can leverage that knowledge to benefit Paddy Power will show your commitment and understanding of the role.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to talk about how you encourage open dialogue within your team and how you handle feedback. This will demonstrate your ability to foster a collaborative work environment.
