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- Tasks: Lead a vibrant shop environment while mentoring your team to achieve targets.
- Company: Paddy Power is a dynamic entertainment provider focused on customer experience and team development.
- Benefits: Enjoy competitive pay, flexible hours, company shares, and wellness support.
- Why this job: Join a fun team that values growth, inclusivity, and community engagement.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: We welcome diverse applicants and offer adjustments to support your needs.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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YOUR ROLE IN THE TEAM?
As the Shop Manager you set the tone for the shop, creating entertaining environment which our customers love to be in, whilst leading your team to reach store targets, as well as provide full operational support and direction to them
YOUR ROLE IN THE TEAM?
As the Shop Manager you set the tone for the shop, creating entertaining environment which our customers love to be in, whilst leading your team to reach store targets, as well as provide full operational support and direction to them . You will ensure that the experience for every Paddy Power customer is best in class. Your passion for technology will help you and your team to promote our online and retail products and services.
We believe results don\’t just come from targets, but also team progression. At Paddy Power, we want Managers who take pride in developing their team and show the desire to train them for the next level of their career. Our business is people, so it\’s up to you as a Manager to ensure you give the team the tools to succeed!
How you’ll do it?
We want people who will stay customer orientated by building strong and positive relationships; crafting an enjoyable environment which punters love and repeatedly come back to. This will include mentoring and guiding your team to be able to deliver excellent customer service both face to face and over the phone, while cross-selling retail and online products and services.
Other duties will include:
- Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights
- Set the example by offering strong mentorship and constructive feedback to drive your team toward achieving high standards collaboratively
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier
- Play by the rules by making sure the shop adheres to Social Responsibility commitments and all shop operational procedures, including cash management procedures
- Lead by example and empower your team to uphold and maintain shop presentation standards.
What we offer?
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme.
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme
- Eyecare vouchers
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role.
If you require any reasonable adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Entertainment Providers
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Shop Manager employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Paddy Power's values and culture. When you understand what they stand for, you can tailor your approach during interviews to demonstrate how your personal values align with theirs.
✨Tip Number 2
Engage with the local community and competitors before your interview. This will not only give you insights into customer preferences but also show your proactive nature and commitment to understanding the business landscape.
✨Tip Number 3
Prepare examples of how you've successfully led a team in the past. Highlight your mentorship skills and how you've helped team members progress, as this is a key aspect of the Shop Manager role.
✨Tip Number 4
Practice your communication skills. As a Shop Manager, clear communication is vital. Be ready to discuss how you encourage team collaboration and share ideas for improving operations.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shop Manager at Paddy Power. Highlight your experience in creating engaging environments and leading teams in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service experience, and any relevant achievements in sales or team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with Paddy Power's, particularly their focus on customer service and team progression.
Showcase Your Communication Skills: In your application, demonstrate your strong communication skills. Provide examples of how you've effectively mentored teams or improved customer experiences in previous roles.
How to prepare for a job interview at Paddy Power
✨Show Your Passion for Customer Service
As a Shop Manager, your role revolves around creating an enjoyable environment for customers. Be prepared to share examples of how you've previously enhanced customer experiences and how you plan to do the same at Paddy Power.
✨Demonstrate Leadership Skills
Paddy Power values managers who can lead and develop their teams. Highlight your experience in mentoring and guiding staff, and be ready to discuss how you would empower your team to achieve high standards.
✨Know the Local Market
Understanding the local community and competitors is crucial. Research the area where the shop is located and be ready to discuss insights you've gathered about customer preferences and market trends.
✨Emphasise Team Collaboration
Paddy Power believes in winning together. Prepare to talk about how you foster collaboration within your team and encourage open communication. Share specific instances where teamwork led to success in your previous roles.
