At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic perks like birthday leave and company shares.
- Other info: Embrace a culture of inclusivity and growth with exciting career opportunities.
- Why this job: Be the friendly face that enhances customer experiences and builds lasting relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 14.4 - 14.4 £ per hour.
Your Role in the Team
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! We want people who will exceed customers' expectations, building effective relationships, creating a warm and positive environment that customers love. This will primarily involve hosting our customers in shop, clearly communicating answers to queries, and informing customers about our latest promotions.
Responsibilities
- Assist customers to place bets through various channels, such as betting terminals, telephone services, and in‑shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapt to different situations while remaining customer‑focused.
- Fulfil social responsibility duties by adhering to established guidelines and regulations.
Other Duties
Additional duties will include any other tasks required to support shop operations and customer service.
Benefits
- Competitive salary, including pay increase after Performance bonus & promotional rewards.
- Annual & quarterly rewards.
- Flexible work patterns.
- Family leave (adoptive, parental leave & wedding leave).
- Company sharesave scheme (discount on Flutter shares).
- Life cover.
- Company pension scheme.
- Company sick pay.
- Birthday leave.
- Employee assistant programme (including up to six free counselling sessions).
- Financial wellbeing platform – NUDGE.
- Company social events.
- Groupon discount scheme.
- Eyecare vouchers.
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me.
Inclusion
We’re proud of our four values and we’re working to be an inclusive employer. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.
Start Salary £14.40 per hour
Customer Service Team Leader in Ruislip employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant work culture and employee well-being, making it an ideal place for those seeking a rewarding career in customer service. With competitive salaries, flexible work patterns, and a strong focus on personal growth through various rewards and support programmes, employees are empowered to thrive in a dynamic retail environment. Join us in creating memorable experiences for our customers while enjoying the benefits of a supportive and inclusive workplace.
