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For Companies At a Glance
- Tasks: Engage with customers, provide top-notch service, and promote products in a lively retail environment.
- Company: Join Paddy Power, a leading name in retail betting known for its vibrant culture and customer focus.
- Benefits: Enjoy flexible hours, performance bonuses, birthday leave, and a range of corporate perks.
- Why this job: Be part of a dynamic team that values inclusivity and offers full training for newcomers.
- Qualifications: No prior betting experience needed; just bring your positive attitude and passion for customer service.
- Other info: This is a part-time, permanent role with opportunities for growth and development.
*Your Role in the Team?*
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don\’t worry if you\’ve never worked in the betting industry before, we will provide full training… but it\’s your attitude that counts! Does this sound like you? If so, keep reading!
*How you’ll do it?*
We want people who will exceed customer\’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
*Other duties will include:*
* Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
* Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
* Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
* Adapting to different situations while remaining customer-focused
* Fulfilling social responsibility duties by adhering to established guidelines and regulations
*What we offer?*
* Competitive salary including pay increase after
* Performance Bonus & Promotional rewards
* Annual & Quarterly rewards
* Flexible work patterns
* Family Leave (Adoptive, Parental Leave & Wedding Leave)
* Company Sharesave Scheme (discount on Flutter Shares)
* Life Cover
* Company Pension Scheme
* Company Sick Pay
* Birthday Leave
* Employee Assistant Programme (including up to 6 free counselling sessions)
* Financial Wellbeing platform – NUDGE
* Company Social Events
* Groupon Discount Scheme
* Eyecare vouchers
*And the Values that guide us? Here they are:*
*Customer First, Always | Change The Game | Win Together | Free To Be Me*
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
*We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role.*
*If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.*
Job Types: Part-time, Permanent
Pay: From £12.75 per hour
Work Location: In person
Retail Betting Assistant employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Betting Assistant
✨Tip Number 1
Familiarise yourself with the betting industry and Paddy Power's offerings. Understanding the products and services we provide will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's through part-time jobs or volunteer work, showcasing your ability to create a warm and positive atmosphere will make you stand out.
✨Tip Number 3
Be prepared to discuss how you can meet shop goals and targets during the interview. Think of examples from your past experiences where you've successfully achieved objectives, as this will show your proactive attitude.
✨Tip Number 4
Show your adaptability by being ready to discuss how you handle different situations. Think of scenarios where you've had to adjust your approach to meet customer needs, as this aligns with our focus on customer-first service.
We think you need these skills to ace Retail Betting Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Betting Assistant. Familiarise yourself with the tasks mentioned in the job description to tailor your application accordingly.
Highlight Relevant Skills: Emphasise your customer service skills and any experience that showcases your ability to create a welcoming atmosphere. Mention your enthusiasm for technology and how it can enhance customer experiences.
Showcase Your Attitude: Paddy Power values attitude over experience. In your application, convey your proactive nature and motivation to achieve results. Share examples of how you've exceeded expectations in previous roles.
Align with Company Values: In your cover letter or personal statement, reflect on Paddy Power's values: 'Customer First, Always', 'Change The Game', 'Win Together', and 'Free To Be Me'. Show how your personal values align with theirs.
How to prepare for a job interview at Paddy Power
✨Understand the Role
Before your interview, make sure you fully understand the responsibilities of a Retail Betting Assistant. Familiarise yourself with customer service principles and how to create a welcoming atmosphere, as this will be key in demonstrating your suitability for the role.
✨Show Enthusiasm for Technology
Since the role involves promoting both online and retail products, express your enthusiasm for technology during the interview. Be prepared to discuss any relevant experience you have with tech or how you stay updated with new tools and platforms.
✨Emphasise Customer Service Skills
Highlight your ability to exceed customer expectations and build effective relationships. Share specific examples from your past experiences where you provided outstanding service or resolved customer issues successfully.
✨Align with Company Values
Familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. During the interview, try to weave these values into your responses to show that you resonate with their culture and mission.
