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For Companies At a Glance
- Tasks: Engage with customers, provide top-notch service, and promote our products in a lively retail environment.
- Company: Join Paddy Power, a leading name in retail betting known for its vibrant culture and customer focus.
- Benefits: Enjoy flexible hours, performance bonuses, birthday leave, and a range of corporate perks.
- Why this job: Be part of a dynamic team that values inclusivity and offers full training for newcomers.
- Qualifications: No prior betting experience needed; just bring your positive attitude and passion for customer service.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
Join to apply for the Retail Betting Assistant role at Paddy Power.
Starting salary: £12.30 per hour. Additional premium for overtime, Sundays, and bank holidays.
Your Role
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don\’t worry if you\’ve never worked in the betting industry before, we will provide full training… but it\’s your attitude that counts! Does this sound like you? If so, keep reading!
How you\’ll do it
We want people who will exceed customer\’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Responsibilities
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Stepping up and guiding operations in the absence of the Shop and Deputy Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer
- Competitive salary including increase after 12 months.
- Additional premiums for overtime, Sundays, and bank holidays.
- Paid Rest breaks.
- Flexible Work Patterns
- Performance Bonus & Promotional rewards
- Family Leave (Maternity, Paternity, Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (25% discount on Flutter Shares)
- Life Cover
- Company Pension Scheme.
- Company Sick Pay
- Wedding leave.
- Discounted Health Insurance.
- Employee Assistant Programme (including up to6 free counselling sessions)
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Group Discount Scheme
- Eyecare vouchers
- Cycle to work scheme
- Tax Saver Tickets (Bus/Rail)
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me
Inclusive Employer
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role.
Accommodations
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Job Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Sales and Business Development
- Industries: Entertainment Providers
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Retail Betting Assistant employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Betting Assistant
✨Tip Number 1
Familiarise yourself with the betting industry and Paddy Power's offerings. Understanding the products and services we provide will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've created positive experiences in previous roles. This will highlight your ability to exceed customer expectations, which is crucial for this position.
✨Tip Number 3
Be ready to discuss how you can contribute to a warm and inviting atmosphere in our shops. Think about ways you can make customers feel welcome and valued, as this aligns with our core values.
✨Tip Number 4
Prepare to demonstrate your adaptability and problem-solving skills. In a dynamic retail environment, being able to handle various situations while keeping the customer at the forefront is essential.
We think you need these skills to ace Retail Betting Assistant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retail Betting Assistant. Familiarise yourself with the tasks mentioned in the job description to tailor your application accordingly.
Highlight Relevant Skills: Emphasise your customer service skills and any experience that showcases your ability to engage with customers. Mention your enthusiasm for technology and how it can enhance customer experiences.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for the role and aligns with Paddy Power's values. Show how your attitude and motivation make you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Paddy Power
✨Understand the Role
Before your interview, make sure you fully understand the responsibilities of a Retail Betting Assistant. Familiarise yourself with customer service principles and how they apply to the betting industry, even if you haven't worked in it before.
✨Show Enthusiasm for Customer Service
Demonstrate your passion for providing excellent customer service during the interview. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with Products
Take some time to learn about the products and services offered by Paddy Power. Being knowledgeable about their offerings will help you engage with customers effectively and show your commitment to the role.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work well in a team and adapt to different situations. Discuss any experiences where you successfully collaborated with others or adjusted to changing circumstances to meet customer needs.