Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don\'t worry if you\'ve never worked in the betting industry before, we will provide full training… but it\'s your attitude that counts! Does this sound like you? If so, keep reading! *How you’ll do it?* We want people who will exceed customer\'s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions. *Other duties will include:* * Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions * Maintaining excellent shop presentation standards to create an inviting atmosphere for customers * Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop * Adapting to different situations while remaining customer-focused * Fulfilling social responsibility duties by adhering to established guidelines and regulations *What we offer?* * Competitive salary including pay increase after * Performance Bonus & Promotional rewards * Annual & Quarterly rewards * Flexible work patterns * Family Leave (Adoptive, Parental Leave & Wedding Leave) * Company Sharesave Scheme (discount on Flutter Shares) * Life Cover * Company Pension Scheme * Company Sick Pay * Birthday Leave * Employee Assistant Programme (including up to 6 free counselling sessions) * Financial Wellbeing platform – NUDGE * Company Social Events * Groupon Discount Scheme * Eyecare vouchers *And the Values that guide us? Here they are:* *Customer First, Always | Change The Game | Win Together | Free To Be Me* We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. *We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\'t have to meet all the requirements listed to apply for this role.* *If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.* Job Types: Part-time, Permanent Pay: From £12.75 per hour Work Location: In person
StudySmarter Expert Advice🤫
We think this is how you could land Retail Betting Assistant in Preston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Paddy Power, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Paddy Power!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Paddy Power, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Paddy Power and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Paddy Power that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Paddy Power
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
