At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, performance bonuses, flexible hours, and great perks.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the friendly face that enhances customer experiences and drives engagement.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 30000 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary: £12.75 per hour
How you’ll do it: We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Responsibilities:
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer:
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
And the Values that guide us: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Oxford employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, making it an ideal place for those looking to thrive in the retail betting industry. With competitive salaries, performance bonuses, and a range of benefits including flexible work patterns and comprehensive employee support programmes, we empower our team members to grow and succeed. Join us in creating a welcoming atmosphere for customers while enjoying unique perks like birthday leave and company social events in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Paddy Power's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their customer-first approach.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Leader, you'll be engaging with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your tech enthusiasm! Be ready to discuss how you can leverage technology to enhance customer experiences. Think about examples from your past roles where you've used tech to solve problems or improve service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Paddy Power team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Team Leader in Oxford
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience in retail or customer service, and mention any relevant skills that align with our values. This shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your experiences and skills. We appreciate a well-structured application that’s easy to read – it helps us get to know you better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Reflect on how these values resonate with your own experiences and be ready to share examples of how you embody them in your work.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past roles where you exceeded customer expectations or created a positive atmosphere. This will demonstrate your capability to deliver outstanding hospitality.
✨Be Tech-Savvy
Since enthusiasm for technology is key in this role, brush up on the latest retail and online betting products and services offered by Paddy Power. Be prepared to discuss how you can leverage technology to enhance customer experience and promote these offerings effectively.
✨Prepare for Situational Questions
Expect questions that assess your adaptability and problem-solving skills. Think of scenarios where you had to handle difficult situations or adapt to changes while keeping the customer at the forefront. Practising these responses will help you feel more confident during the interview.
