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- Tasks: Lead a team to create an amazing customer experience in a vibrant retail environment.
- Company: A top retail betting company known for its welcoming atmosphere.
- Benefits: Competitive salary, bonuses, flexible hours, and fun social events.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Positive attitude; no prior betting experience needed as training is provided.
- Other info: Great opportunity for personal growth and team collaboration.
The predicted salary is between 30000 - 42000 £ per year.
A leading retail betting company in England is looking for a Customer Service Team Leader to create a welcoming atmosphere for customers. This role involves engaging with visitors, assisting in bets, and ensuring excellent service standards. A positive attitude is essential, and prior experience in betting is not required, as full training will be provided.
The company offers competitive salary and a range of employee benefits, including bonuses, flexible work patterns, and social events.
Customer Experience Team Lead — Retail in Grays employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Lead — Retail in Grays
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about their approach to customer service.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a welcoming atmosphere, think of examples from your past where you've gone above and beyond for customers. We want to see that positive attitude shine through!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even refer you directly, which is always a bonus!
✨Tip Number 4
Be ready for the interview! Prepare answers that highlight your customer service experience, even if it’s not in betting. Show us how your skills can translate into creating that welcoming atmosphere they’re after.
We think you need these skills to ace Customer Experience Team Lead — Retail in Grays
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re excited about creating a welcoming atmosphere for our customers!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight any relevant experience or skills that align with the role. We love seeing how you can contribute to our team!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We value a positive attitude and want to get to know the real you, so be genuine and authentic!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Paddy Power
✨Know the Company
Before your interview, take some time to research the retail betting company. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Experience Team Lead, engaging with customers is key. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. Highlight your ability to create a welcoming atmosphere and maintain high service standards.
✨Emphasise a Positive Attitude
A positive attitude is essential for this role. During the interview, convey your enthusiasm and willingness to learn. Share stories that demonstrate your upbeat nature and how it has positively impacted your previous workplaces or customer interactions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the company’s success.
