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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Why this job: Be the friendly face that enhances customer experiences and drives engagement.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Embrace a culture of inclusivity and growth with exciting career opportunities.
The predicted salary is between 26500 - 39000 £ per year.
Your Role in the Team
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary £12.75 per hour
How you’ll do it
- Exceed customer expectations, building effective relationships with customers, creating a warm and positive environment.
- Host customers in shop, cross sell retail and online products and services.
- Clearly communicate answers to customer queries and inform customers about our latest promotions.
- Assist customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapt to different situations while remaining customer-focused.
- Fulfil social responsibility duties by adhering to established guidelines and regulations.
What we offer
- Competitive salary including pay increase after Performance Bonus & Promotional rewards.
- Annual & Quarterly rewards.
- Flexible work patterns.
- Family Leave (Adoptive, Parental Leave & Wedding Leave).
- Company Sharesave Scheme (discount on Flutter Shares).
- Life Cover.
- Company Pension Scheme.
- Company Sick Pay.
- Birthday Leave.
- Employee Assistant Programme (including up to 6 free counselling sessions).
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme.
- Eyecare vouchers.
And the Values that guide us?
- Customer First, Always
- Change The Game
- Win Together
- Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Gravesend employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Gravesend
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Paddy Power's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their customer-first approach.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Leader, you'll be engaging with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your tech enthusiasm! Be ready to discuss how you can leverage technology to enhance customer experiences. Think about examples from your past roles where you've used tech to solve problems or improve service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Paddy Power team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Team Leader in Gravesend
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in retail or customer service, and mention any tech-savvy skills you have that can help promote our products. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Reflect on how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples of how you've exceeded customer expectations in the past. Think about situations where you created a positive atmosphere or resolved issues effectively, and be ready to discuss these during the interview.
✨Demonstrate Your Enthusiasm for Technology
Since the role involves promoting both online and retail products, it's important to show your enthusiasm for technology. Be prepared to discuss any relevant experience you have with tech in customer service, whether it’s using betting terminals or online platforms. Highlight how you can leverage technology to enhance customer experiences.
✨Prepare for Situational Questions
Expect questions that assess your adaptability and customer focus. Think of scenarios where you had to handle unexpected challenges while maintaining a high level of service. Practising your responses to these situational questions will help you convey your problem-solving skills and customer-centric approach effectively.