At a Glance
- Tasks: Lead a vibrant shop environment while mentoring your team to achieve targets.
- Company: Join Paddy Power, a fun and inclusive workplace that values teamwork.
- Benefits: Competitive pay, career development, and a supportive team culture.
- Other info: Embrace diversity and bring your unique perspective to our team.
- Why this job: Make a real impact by creating an enjoyable experience for customers.
- Qualifications: Passion for customer service and leadership skills.
The predicted salary is between 29000 - 31000 £ per year.
YOUR ROLE IN THE TEAM? As the Shop Manager you set the tone for the shop, creating an entertaining environment which our customers love to be in, whilst leading your team to reach store targets, as well as provide full operational support and direction to them. You will ensure that the experience for every Paddy Power customer is best in class. Your passion for technology will help you and your team to promote our online and retail products and services.
We believe results don't just come from targets, but also team progression. At Paddy Power, we want Managers who take pride in developing their team and show the desire to train them for the next level of their career. Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed!
How you’ll do it? We want people who will stay customer orientated by building strong and positive relationships; crafting an enjoyable environment which punters love and repeatedly come back to. This will include mentoring and guiding your team to be able to deliver excellent customer service both face to face and over the phone.
Other duties will include:
- Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights
- Set the example by offering strong mentorship and constructive feedback to drive your team toward achieving high standards collaboratively
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier
- Play by the rules by making sure the shop adheres to Social Responsibility commitments and all shop operational procedures, including cash management procedures
- Lead by example and empower your team to uphold and maintain shop presentation standards.
And the Values that guide us? Here they are: Customer First, always | Change the Game | Win Together | Free to Be Me. We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you require any reasonable adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Shop Manager in Eastbourne employer: Paddy Power
Paddy Power is an exceptional employer that prioritises team development and customer satisfaction, creating a vibrant and engaging work environment. As a Shop Manager, you will not only lead your team to achieve store targets but also foster their growth through mentorship and training opportunities. With a strong commitment to inclusivity and community engagement, working at Paddy Power means being part of a dynamic culture that values every employee's contribution and encourages innovative thinking.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager in Eastbourne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Paddy Power, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Paddy Power!
We think you need these skills to ace Shop Manager in Eastbourne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Paddy Power, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Paddy Power and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Paddy Power that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Paddy Power
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
