At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the betting industry.
- Benefits: Enjoy competitive pay, bonuses, flexible hours, and great perks like birthday leave.
- Other info: We value diversity and are committed to creating an inclusive workplace.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: No prior betting experience needed; just bring your positive attitude and motivation.
Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual? Do you have the ability to meet shop goals and targets? If you have not worked in the betting industry before, we will provide full training – it’s your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it? We want people who will exceed customers' expectations, building effective relationships with customers, creating a warm and positive environment that they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions.
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers.
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapting to different situations while remaining customer-focused.
- Fulfilling social responsibility duties by adhering to established guidelines and regulations.
What we offer? Competitive salary including pay increase after. Performance Bonus & Promotional rewards. Annual & Quarterly rewards. Flexible work patterns. Family Leave (Adoptive, Parental Leave & Wedding Leave). Company Sharesave Scheme (discount on Flutter Shares). Life Cover. Company Pension Scheme. Company Sick Pay. Birthday Leave. Employee Assistant Programme (including up to 6 free counselling sessions). Financial Wellbeing platform – NUDGE. Company Social Events. Groupon Discount Scheme. Eyecare vouchers.
Values That Guide Us: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our 4 Values – they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Ealing employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, making it an ideal place for those looking to thrive in the retail betting industry. With competitive salaries, performance bonuses, and a range of benefits including flexible work patterns and comprehensive employee support programmes, we empower our team members to grow and succeed. Join us in creating a welcoming atmosphere for customers while enjoying unique perks like birthday leave and company social events in a dynamic environment.
