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- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the entertainment industry.
- Benefits: Competitive pay, performance bonuses, flexible hours, and great perks like birthday leave.
- Why this job: Be the friendly face that enhances customer experiences and promotes exciting products.
- Qualifications: Passion for customer service and ability to create a welcoming atmosphere.
- Other info: Inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 11 - 14 £ per hour.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary: £12.75 per hour
How you’ll do it:
- Exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment.
- Host customers in shop, cross sell our retail and online products and services.
- Clearly communicate answers to customer queries and inform customers about our latest promotions.
Other duties:
- Assist customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapt to different situations while remaining customer-focused.
- Fulfil social responsibility duties by adhering to established guidelines and regulations.
What we offer:
- Competitive salary including pay increase after.
- Performance Bonus & Promotional rewards.
- Annual & Quarterly rewards.
- Flexible work patterns.
- Family Leave (Adoptive, Parental Leave & Wedding Leave).
- Company Sharesave Scheme (discount on Flutter Shares).
- Life Cover.
- Company Pension Scheme.
- Company Sick Pay.
- Birthday Leave.
- Employee Assistance Programme (including up to 6 free counselling sessions).
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme.
- Eyecare vouchers.
Our values: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Entertainment Providers
Customer Service Team Leader in Dartford employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Dartford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Team Leader. This will help you feel confident and ready to impress us with your problem-solving abilities.
✨Tip Number 3
Be enthusiastic about technology! Since you'll be promoting online and retail products, brush up on the latest trends in betting tech. Show us your passion for innovation during your chat with us!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen to join the Paddy Power family right from the start!
We think you need these skills to ace Customer Service Team Leader in Dartford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've exceeded customer expectations in the past. This helps us see how you'd fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your own experiences align with these values and be ready to share examples that demonstrate your commitment to customer service and teamwork.
✨Showcase Your Enthusiasm for Technology
As a Customer Service Team Leader, you'll need to promote both online and retail products. Be prepared to discuss your experience with technology and how you can leverage it to enhance customer interactions. Bring up any relevant tools or platforms you've used in the past that could benefit the role.
✨Prepare for Customer Scenarios
Think of potential customer scenarios you might face in the role, such as handling complaints or assisting with bets. Practise your responses to these situations, focusing on how you would maintain a positive atmosphere and exceed customer expectations. This will show your problem-solving skills and customer focus.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in this role, or how Paddy Power supports its employees' growth. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
