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For Companies At a Glance
- Tasks: Lead a team to provide exceptional customer service in our retail shops.
- Company: Paddy Power is a dynamic leader in the retail betting industry, known for its vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, and perks like birthday leave and company sharesave scheme.
- Why this job: Join us to create a welcoming atmosphere and make a real impact on customer experiences.
- Qualifications: No prior experience needed; just bring your positive attitude and passion for service!
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary: £12.75 per hour
How you’ll do it
We want people who will exceed customer\’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Responsibilities
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
And the Values that guide us
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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Customer Service Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Demonstrating how you embody these values during your interactions can set you apart from other candidates.
✨Tip Number 2
Showcase your enthusiasm for technology and customer service. Be prepared to discuss how you've used technology in previous roles to enhance customer experiences, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Research the latest trends in retail betting and customer service. Being knowledgeable about the industry will not only impress your interviewers but also help you engage more effectively with customers.
✨Tip Number 4
Practice your communication skills. As a Customer Service Team Leader, you'll need to clearly convey information and create a welcoming atmosphere. Role-playing common customer scenarios can help you prepare.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Paddy Power is looking for in a Customer Service Team Leader. Highlight your ability to create a welcoming atmosphere and engage with customers.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or leadership roles. Use specific examples that demonstrate your skills in creating positive customer experiences and achieving targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with Paddy Power's, particularly their focus on customer service and teamwork.
Showcase Your Soft Skills: In your application, emphasise your soft skills such as communication, adaptability, and problem-solving. These are crucial for a role that involves engaging with customers and leading a team.
How to prepare for a job interview at Paddy Power
✨Show Your Enthusiasm for Customer Service
As a Customer Service Team Leader, your passion for providing excellent service is crucial. Be sure to express your enthusiasm during the interview by sharing examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Leadership Skills
Highlight any previous experience where you've led a team or taken charge in a customer service environment. Discuss how you motivate others and ensure a positive atmosphere, as this role requires strong leadership qualities.
✨Familiarise Yourself with Paddy Power's Values
Paddy Power has clear values that guide their operations. Make sure to research these values and think about how they align with your own beliefs. Be prepared to discuss how you embody these values in your work.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer scenarios. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to share these stories.
