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- Tasks: Lead a team to provide exceptional customer service in our retail shops.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy flexible work patterns, performance bonuses, and employee discounts.
- Why this job: Be part of a fun, inclusive culture that values your unique perspective.
- Qualifications: No experience needed; just bring your positive attitude and motivation!
- Other info: Full training provided; we welcome applicants from all backgrounds.
Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary: £12.75 per hour
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training… but it’s your attitude that counts! Does this sound like you? If so, keep reading!
How you’ll do it? We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?
- Competitive salary including pay increase after performance
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistance Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
And the Values that guide us: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with Paddy Power's values and culture. Understanding their commitment to customer service and inclusivity will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Demonstrate your enthusiasm for technology and customer engagement. Be prepared to share examples of how you've used technology to enhance customer experiences in previous roles, even if they weren't in the betting industry.
✨Tip Number 3
Practice your communication skills. Since the role involves clearly answering customer queries and promoting products, being articulate and friendly in your interactions will be key. Consider role-playing scenarios with friends or family.
✨Tip Number 4
Research the latest trends in retail betting and customer service. Being knowledgeable about the industry will not only impress during your interview but also show your proactive attitude towards learning and adapting to new environments.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Paddy Power is looking for in a Customer Service Team Leader. Focus on their emphasis on customer engagement, enthusiasm for technology, and ability to create a welcoming atmosphere.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or team leadership roles. Use keywords from the job description to demonstrate that you meet their requirements and share examples of how you've exceeded customer expectations in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive attitude. Mention specific instances where you've successfully engaged with customers or led a team, and express your enthusiasm for joining Paddy Power.
Showcase Your Values: In your application, reflect on how your personal values align with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. This will help demonstrate that you're not just a fit for the role, but also for the company culture.
How to prepare for a job interview at Paddy Power
✨Show Your Enthusiasm for Customer Service
As a Customer Service Team Leader, your passion for providing excellent service is crucial. Be sure to express your enthusiasm during the interview by sharing examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Your Ability to Adapt
The role requires you to adapt to different situations while remaining customer-focused. Prepare to discuss scenarios where you've successfully navigated challenges or changes in a fast-paced environment.
✨Familiarise Yourself with the Company Values
Paddy Power has strong values that guide their operations. Make sure you understand these values—Customer First, Always; Change The Game; Win Together; Free To Be Me—and think about how you can embody them in your role.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training processes, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
