At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the betting industry with a fun culture.
- Benefits: Competitive pay, performance bonuses, flexible hours, and great perks like birthday leave.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: Passion for customer service and a proactive attitude; no prior experience needed.
The predicted salary is between 28 - 32 € per hour.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training... but it’s your attitude that counts! Does this sound like you? If so, keep reading!
We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Responsibilities:- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions.
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers.
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapting to different situations while remaining customer-focused.
- Fulfilling social responsibility duties by adhering to established guidelines and regulations.
- Competitive salary including pay increase after.
- Performance Bonus & Promotional rewards.
- Annual & Quarterly rewards.
- Flexible work patterns.
- Family Leave (Adoptive, Parental Leave & Wedding Leave).
- Company Sharesave Scheme (discount on Flutter Shares).
- Life Cover.
- Company Pension Scheme.
- Company Sick Pay.
- Birthday Leave.
- Employee Assistant Programme (including up to 6 free counselling sessions).
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme.
- Eyecare vouchers.
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in London employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive salaries and a range of benefits including performance bonuses, flexible work patterns, and comprehensive employee support programmes. As a Customer Service Team Leader, you will thrive in a dynamic retail environment where your enthusiasm for technology and customer engagement will be valued, while also enjoying opportunities for personal growth and development within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a warm atmosphere, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your enthusiasm for technology! Whether it's discussing your favourite apps or how you use tech in daily life, let us see your passion for promoting our online and retail products.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Paddy Power. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Team Leader in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight any relevant experience or skills that align with our values, like being customer-focused and adaptable. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal values align with these and be ready to share examples that demonstrate this alignment during your interview.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past experiences where you exceeded customer expectations or resolved issues effectively. This will show your potential employer that you have the right attitude and skills for the role.
✨Demonstrate Your Enthusiasm for Technology
Since the role involves promoting online and retail products, it’s important to express your enthusiasm for technology. Be prepared to discuss any relevant experience you have with tech in customer service or retail settings, and how you can leverage that to enhance the customer experience at Paddy Power.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various situations in the shop. Think of scenarios where you had to adapt quickly while maintaining a customer-focused approach. Practising your responses will help you feel more confident and articulate during the interview.
