Customer Service Team Leader

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Starting Salary: £13.90per hour Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting! Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don\’t worry if you\’ve never worked in the betting industry before, we will provide full training… but it\’s your attitude that counts! Does this sound like you? If so, keep reading! How you’ll do it? We want people who will exceed customer\’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions. Other duties will include: Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions Maintaining excellent shop presentation standards to create an inviting atmosphere for customers Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop Adapting to different situations while remaining customer-focused Fulfilling social responsibility duties by adhering to established guidelines and regulations What we offer? Competitive salary including pay increase after Performance Bonus & Promotional rewards Annual & Quarterly rewards Flexible work patterns Family Leave (Adoptive, Parental Leave & Wedding Leave) Company Sharesave Scheme (discount on Flutter Shares) Life Cover Company Pension Scheme. Company Sick Pay Birthday Leave Employee Assistant Programme (including up to 6 free counselling sessions) Financial Wellbeing platform – NUDGE. Company Social Events. Groupon Discount Scheme Eyecare vouchers And the Values that guide us? Here they are: Customer First, Always | Change The Game | Win Together | Free To Be Me We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them. Seniority level Seniority level Entry level Employment type Employment type Part-time Job function Job function Other Industries Entertainment Providers Referrals increase your chances of interviewing at Paddy Power by 2x Get notified about new Customer Service Team Lead jobs in London, England, United Kingdom . Representative, Customer Relations – United Kingdom LPL London, England, United Kingdom 2 days ago Customer Experience Lead (Full-Time) – Oxford Street London, England, United Kingdom 2 weeks ago London, England, United Kingdom 8 hours ago TikTok LIVE – Global Customer Service Operations Manager London, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago Guest Relations Executive – Guest Relations – Jumeirah Carlton Tower London, England, United Kingdom 4 days ago Customer Services Advisor – Stratford (442R) Greater London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 day ago Leatherhead, England, United Kingdom 1 month ago London, England, United Kingdom 1 month ago London, England, United Kingdom 16 hours ago London, England, United Kingdom 2 weeks ago Night Concierge : Luxury Apartments : London City Of Westminster, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago Counter Manager \”The Ordinary\” – John Lewis – Oxford Street London, England, United Kingdom 10 hours ago Epsom, England, United Kingdom 4 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago Customer Service Supervisor-Lufthansa – Heathrow Airport London, England, United Kingdom 3 days ago London, England, United Kingdom 1 week ago Hounslow, England, United Kingdom 1 week ago London, England, United Kingdom 6 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 week ago Customer Service Manager – International E-commerce London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 2 days ago London, England, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr