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- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the retail betting industry.
- Benefits: Enjoy competitive pay, flexible hours, and a range of employee perks.
- Why this job: Be the friendly face that enhances customer experiences and drives engagement.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Embrace a culture of inclusivity and growth with exciting career opportunities.
The predicted salary is between 25000 - 35000 £ per year.
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary: £12.75 per hour
How you’ll do it:
- Exceed customer expectations, building effective relationships with customers, creating a warm and positive environment.
- Host customers in shop, cross sell retail and online products and services.
- Clearly communicate answers to customer queries and inform customers about our latest promotions.
Responsibilities:
- Assist customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
- Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop.
- Adapt to different situations while remaining customer-focused.
- Fulfil social responsibility duties by adhering to established guidelines and regulations.
What we offer:
- Competitive salary including pay increase after Performance Bonus & Promotional rewards.
- Annual & Quarterly rewards.
- Flexible work patterns.
- Family Leave (Adoptive, Parental Leave & Wedding Leave).
- Company Sharesave Scheme (discount on Flutter Shares).
- Life Cover.
- Company Pension Scheme.
- Company Sick Pay.
- Birthday Leave.
- Employee Assistant Programme (including up to 6 free counselling sessions).
- Financial Wellbeing platform – NUDGE.
- Company Social Events.
- Groupon Discount Scheme.
- Eyecare vouchers.
And the Values that guide us:
- Customer First, Always
- Change The Game
- Win Together
- Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Team Leader. This will help you feel more confident and ready to impress us with your problem-solving abilities.
✨Tip Number 3
Be prepared to share your passion for technology! Since we love promoting our online products, think of ways you can highlight your tech-savviness during the interview. We want to see how you can enhance the customer experience!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows us that you’re genuinely interested in the role and helps keep you top of mind as we make our decision.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience in retail or customer service, and mention any relevant skills that align with our values at Paddy Power. This shows us you’re serious about the role!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your experiences and skills. We appreciate a well-structured application that’s easy to read and understand!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Show how you embody these values in your past experiences and how they align with your approach to customer service.
✨Demonstrate Your Customer Service Skills
Prepare specific examples of how you've exceeded customer expectations in previous roles. Think about times when you created a warm atmosphere or resolved a difficult situation. This will help you illustrate your ability to engage warmly with customers, which is crucial for this role.
✨Show Enthusiasm for Technology
Since the role involves promoting online and retail products, be ready to discuss your experience with technology. Share any relevant skills or tools you've used in the past that can enhance customer interactions, showing that you're excited about integrating tech into customer service.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, how success is measured in the role, or what challenges the shop currently faces. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
