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- Tasks: Lead a team to deliver exceptional customer service in our retail shops.
- Company: Join Paddy Power, a vibrant and inclusive workplace.
- Benefits: Competitive salary, performance bonuses, flexible work patterns, and more.
- Why this job: Be the friendly face that enhances customer experiences every day.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Embrace diversity and enjoy excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Team Leader
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere.
Key Responsibilities
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What We Offer
- Competitive salary including pay increase after performance
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
Values: Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don\’t have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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Customer Service Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. We want to see how you can fit into our friendly atmosphere and bring that customer-first attitude.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show us your personality! When you apply through our website, let your unique self shine through. We love candidates who are genuine and can engage warmly with customers, so don’t be afraid to show your enthusiasm.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. We like to see candidates who are proactive and genuinely interested in joining our team.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and friendliness into your words. Remember, we’re all about creating a welcoming atmosphere!
Highlight Relevant Experience: Make sure to showcase any previous customer service experience you have. Whether it’s in retail or another sector, we want to know how you’ve engaged with customers and created positive experiences. Tailor your examples to match what we value at Paddy Power.
Align with Our Values: Take a moment to reflect on our values: Customer First, Always; Change The Game; Win Together; Free To Be Me. We’d love to see how your personal values align with ours in your application. This will show us that you’re a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your own experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples of how you've provided outstanding service in the past. Highlight situations where you turned a negative experience into a positive one, as this will show your adaptability and customer focus.
✨Understand the Role's Responsibilities
Make sure you have a clear understanding of the key responsibilities outlined in the job description. Be prepared to discuss how you would handle operations in the absence of the Shop Manager and maintain shop presentation standards. This shows that you're proactive and ready to step up when needed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what a typical day looks like. This not only shows your interest in the position but also helps you determine if it's the right fit for you.