At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create a welcoming atmosphere.
- Company: Join Paddy Power, a dynamic leader in the betting industry with a fun culture.
- Benefits: Enjoy competitive pay, performance bonuses, flexible hours, and great perks.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of customer experience and make a real difference every day.
- Qualifications: Passion for customer service and a positive attitude are key; no prior experience needed.
Role Overview
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers in retail shops, ensuring an outstanding experience and promoting our online and retail products. You will engage warmly with every visitor, create a friendly atmosphere, and support the team in achieving shop goals and targets.
Responsibilities
- Assist customers to place bets through terminals, telephone services, and in‑shop transactions.
- Maintain excellent shop presentation standards to create an inviting environment.
- Act in the absence of the Shop Manager to ensure smooth shop operations.
- Adapt to different situations while remaining customer‑focused.
- Fulfill social responsibility duties by adhering to established guidelines and regulations.
Salary
Starting Salary: £14.40 per hour.
Benefits
- Competitive salary with pay increases.
- Performance bonus and promotional rewards.
- Annual and quarterly rewards.
- Flexible work patterns.
- Family leave (adoption, parental, and wedding leave).
- Company ShareSave scheme (discount on Flutter shares).
- Life cover.
- Company pension scheme.
- Company sick pay.
- Birthday leave.
- Employee Assistant Programme (up to 6 free counselling sessions).
- Financial wellbeing platform – NUDGE.
- Company social events.
- Groupon discount scheme.
- Eyecare vouchers.
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me
EEO Statement
We’re proud of our four values and are committed to being an inclusive employer. We encourage people from all backgrounds, ways of thinking, and ways of working to apply. Everyone brings different perspectives and experiences; you do not have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know and we’ll see how we can accommodate them.
Customer Service Team Leader in Croydon employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive salaries and a range of benefits including performance bonuses, flexible work patterns, and comprehensive employee support programmes. As a Customer Service Team Leader, you will thrive in a dynamic environment where your contributions are valued, and you will have ample opportunities for personal and professional growth while ensuring customers enjoy a top-notch experience in our retail shops.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Croydon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Since you'll be engaging with customers, think of scenarios where you can demonstrate your ability to exceed expectations. We want to see your enthusiasm and how you handle different situations.
✨Tip Number 3
Be ready to talk tech! As a Customer Service Team Leader, you'll need to promote both online and retail products. Brush up on the latest tech trends in the betting industry so you can impress us with your knowledge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and keen to join the Paddy Power family. Don’t miss out!
We think you need these skills to ace Customer Service Team Leader in Croydon
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your application to reflect the values we hold dear at Paddy Power. Highlight how you embody 'Customer First' and 'Win Together' in your previous experiences. This shows us you understand what we're all about!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the role. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal values align with these and be ready to share examples of how you've embodied them in your previous roles.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past experiences where you exceeded customer expectations or resolved issues effectively. This will demonstrate your proactive attitude and passion for providing outstanding service.
✨Emphasise Your Adaptability
In this role, you'll need to adapt to different situations while keeping the customer at the forefront. Think of times when you've had to adjust your approach on the fly, whether it was dealing with a difficult customer or managing unexpected challenges. Highlighting this skill will show that you're ready for anything!
✨Be Enthusiastic About Technology
Paddy Power values enthusiasm for technology, especially in promoting their online and retail products. Brush up on the latest trends in the betting industry and be prepared to discuss how you can leverage technology to enhance customer experiences. Your excitement can set you apart from other candidates!
