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- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the entertainment industry.
- Benefits: Competitive pay, performance bonuses, flexible hours, and great perks.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: No experience needed; just bring your positive attitude and passion for service.
- Other info: Inclusive workplace with opportunities for growth and community engagement.
3 days ago Be among the first 25 applicants
Overview
Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary: £13.90 per hour
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before; we will provide full training… but it’s your attitude that counts!
How you’ll do it
We want people who will exceed customers’ expectations, build effective relationships with customers, and create a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Responsibilities
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer-focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer
- Competitive salary including pay increase
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistance Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
Values
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Entertainment Providers
Greater London, England, United Kingdom
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Customer Service Team Leader employer: Paddy Power
Contact Detail:
Paddy Power Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the shop. This will help you feel more confident and ready to impress us with your ability to engage warmly with customers.
✨Tip Number 3
Be proactive during your interview! Ask questions about the team and the shop environment. This shows us that you're genuinely interested in creating a positive atmosphere for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our team right from the start!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the role. Mention any relevant experience or qualities that make you a great fit for the Customer Service Team Leader position. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of clarity we expect in customer interactions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past experiences where you exceeded customer expectations or resolved issues effectively. This will show your potential employer that you can create the friendly atmosphere they’re looking for.
✨Be Enthusiastic About Technology
Since the role involves promoting online and retail products, express your enthusiasm for technology during the interview. Share any relevant experiences you have with tech in customer service or retail settings, and be prepared to discuss how you can leverage technology to enhance customer experiences.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various customer scenarios. Think of situations where you had to adapt quickly while remaining customer-focused. Practising your responses to these types of questions will help you feel more confident and articulate during the interview.