At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the betting industry.
- Benefits: Competitive pay, performance bonuses, flexible hours, and great perks.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the friendly face that enhances customer experiences and drives team success.
- Qualifications: No prior experience needed, just a positive attitude and passion for service.
Your Role
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role is to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help promote our Paddy offers, ensuring that each customer enjoys their time with us. You will be a key player in delivering outstanding hospitality in the dynamic world of retail betting.
Starting Salary
£13.25 per hour
Are you proactive and motivated?
We’re looking for individuals passionate about achieving results who can meet shop goals and targets. Even if you have never worked in the betting industry before, full training will be provided—your attitude is what counts.
How you’ll do it
Build effective relationships with customers, creating a warm and positive environment. Host customers in the shop, clearly communicate answers to customer queries, and inform customers about our latest promotions.
Other Duties
- Assist customers with placing bets through various channels, such as betting terminals, telephone services, and in‑shop transactions.
- Maintain excellent shop presentation standards to create an inviting atmosphere.
- Act as shop manager in their absence, ensuring smooth functioning of the shop.
- Adapt to different situations while remaining customer-focused.
- Fulfil social responsibility duties by adhering to established guidelines and regulations.
What we offer
- Competitive salary with pay increases.
- Performance bonus and promotional rewards.
- Annual and quarterly rewards.
- Flexible work patterns.
- Family leave (adoptive, parental leave, and wedding leave).
- Company ShareSave scheme (discount on Flutter Shares).
- Life cover.
- Company pension scheme.
- Company sick pay.
- Birthday leave.
- Employee assistance programme (up to 6 free counselling sessions).
- Financial wellbeing platform – NUDGE.
- Company social events.
- Groupon discount scheme.
- Eyecare vouchers.
Values that guide us
Customer first, always; change the game; win together; free to be me.
Inclusive Employer
We’re proud of our four values. We’re working to be an inclusive employer and encourage people from all backgrounds to apply. If you need adjustments to make the role work for you, let us know and we’ll see how we can accommodate you.
Customer Service Team Leader in Manchester employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, making it an ideal place for those looking to thrive in the retail betting industry. With competitive salaries, performance bonuses, and a range of employee benefits including flexible work patterns and comprehensive support programmes, we are committed to fostering personal and professional growth. Join us in Manchester, where your enthusiasm for customer service will be celebrated, and every team member is empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Paddy Power. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a warm atmosphere for customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the Paddy Power team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed. Plus, you’ll find all the details you need about the role and the perks of working with us!
We think you need these skills to ace Customer Service Team Leader in Manchester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re excited about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. We love seeing candidates who understand our values and can demonstrate how they fit into our team culture.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal values align with theirs and be ready to share examples that demonstrate this alignment during your chat.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples from your past experiences where you exceeded customer expectations or resolved issues effectively. This will show your potential employer that you have the right attitude and skills for the role.
✨Demonstrate Your Enthusiasm for Technology
Since the role involves promoting online and retail products, be prepared to discuss your experience with technology. Share any relevant examples of how you've used tech to enhance customer service or improve processes in previous roles. This will highlight your proactive approach and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
