At a Glance
- Tasks: Lead a team to deliver exceptional customer service in a vibrant retail environment.
- Company: Join Paddy Power, a dynamic leader in the entertainment industry.
- Benefits: Enjoy competitive pay, flexible hours, and exciting rewards.
- Other info: Embrace a culture of inclusivity and growth with plenty of opportunities.
- Why this job: Be the friendly face that enhances customer experiences and promotes our products.
- Qualifications: Passion for customer service and a knack for building relationships.
Your Role in the Team?
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!
Starting Salary
£13.25 per hour
How you’ll do it
We want people who will exceed customers' expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross‑selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include
- Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions
- Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
- Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
- Adapting to different situations while remaining customer‑focused
- Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer
- Competitive salary including pay increase after
- Performance Bonus & Promotional rewards
- Annual & Quarterly rewards
- Flexible work patterns
- Family Leave (Adoptive, Parental Leave & Wedding Leave)
- Company Sharesave Scheme (discount on Flutter Shares)
- Life Cover
- Company Pension Scheme
- Company Sick Pay
- Birthday Leave
- Employee Assistant Programme (including up to 6 free counselling sessions)
- Financial Wellbeing platform – NUDGE
- Company Social Events
- Groupon Discount Scheme
- Eyecare vouchers
Values that guide us
Customer First, Always | Change The Game | Win Together | Free To Be Me
Inclusivity Statement
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Customer Service Team Leader in Cambridge employer: Paddy Power
Paddy Power is an exceptional employer that prioritises a vibrant and inclusive work culture, offering competitive salaries and a range of benefits including performance bonuses, flexible work patterns, and comprehensive employee support programmes. As a Customer Service Team Leader, you will thrive in a dynamic retail environment where your contributions are valued, and opportunities for personal and professional growth are abundant, all while being part of a team that champions customer satisfaction and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Cambridge
✨Tip Number 1
Get to know the company culture! Before your interview, check out Paddy Power's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Team Leader. This will help you feel more confident and ready to impress us with your problem-solving abilities.
✨Tip Number 3
Be enthusiastic about technology! Since you'll be promoting both online and retail products, brush up on the latest tech trends in betting. Show us that you're excited to engage customers with these tools!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our team at Paddy Power!
We think you need these skills to ace Customer Service Team Leader in Cambridge
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see how excited you are about creating a welcoming atmosphere and engaging with customers. A little enthusiasm goes a long way!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the role of Customer Service Team Leader. It shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your answers are easy to read and understand. This will help us get a good sense of who you are and what you can bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Paddy Power
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Paddy Power's core values: Customer First, Always; Change The Game; Win Together; Free To Be Me. Think about how your personal experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Showcase Your Customer Service Skills
As a Customer Service Team Leader, your ability to engage warmly with customers is crucial. Prepare specific examples of how you've exceeded customer expectations in the past. Highlight any situations where you created a positive atmosphere or resolved issues effectively.
✨Emphasise Your Tech Savvy
Since enthusiasm for technology is key in this role, be prepared to discuss your experience with both online and retail products. Share how you've used technology to enhance customer experiences or streamline processes in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, how success is measured in the role, or what a typical day looks like for a Customer Service Team Leader at Paddy Power.
